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Hi Avaya Experts, we have following callflow - PSTN xxx xxx 1200 -> VDN 1200 -> vector 120 -> ... route to external number If some internal DN or agent is calling directly this VDN - his number is shown (from public unknown numbering table) as ANI/CLI. If the call is from PSTN - some default...

Hi Avaya Experts, we have following callflow - PSTN xxx xxx 1200 -> VDN 1200 -> vector 120 -> ... route to external number If some internal DN or agent is calling directly this VDN - his number is shown (from public unknown numbering table) as ANI/CLI. If the call is from PSTN - some...

HI Avaya users, I have cms-r17-fb.m.x86_64 Linux based CMS. Everything is working fine, except one customised report - you select split/skill + interval and it will display agents in this skill (+ their stats - aux time, staffed time, acw time, acd calls, etc...). Basically it's working - it...

Hello Avaya experts, I have a problem with custom reports, specifically with real-time db queries. I'm not sure where's the problem, because my custom historical queries are perfectly working. Using CMS 17.x, with latest CMS supervisor For example - I have this simple agent (cagent table)...

Hi Experts, I'm just curious how to do following scenario: - 1 agent for 1 skillset - if he has active call - new calling customer will wait in queue, music on hold - if he is not ready - new calling customer will get some specific message I didn't find anything related to NOT READY in...

Hi Nortel expert, is anyone here using Sip Trunk Bridge? We're trying to connect it to some IMS SBC, but it isn't communicating at all. I've checked pcap log and I don't see any TCP/UDP communication to NRS and SBC. I've checked config like 100 times... [root@bass3 ~]# sipxproc Redundancy...

Hi Avaya experts, I'm looking for this software suite because it was not included in the package that we've received. We have V7 IPO and I'd like to install it, but it's not possible without this software. I've checked avaya support page and I've found this file -> ADMIN7_0_27.exe - I'm not...

Hi Nortel experts, we have rls 7,5 system, with geo redundancy. We have scheduled some backup rule during the night - main CS is sending current DB to standby CS (after receiving DB file it's going to sysload itself) and during this procedure we're getting some error messages: [1139]...

Hi Nortel experts, we're getting this error message from MIRAN card: TRK193 0 0 3 2 or TRK193 0 0 3 0 both are RAN. I've tried to upload new PCM file into Miran (10 seconds length) but without any success. thx for any help

Hi Avaya/Nortel experts, is there another possibility how can agents log in to their sets? I know the standart one: 1, telephone off-hook 2, ACD key - enter agent's ID, # 3, NRD key Someone told me that there is a way how to log in without need to have set off-hook, but there is some...

Hi Avaya/Nortel experts, we have an issue with HA configuration in CS1000 system. Status in LD135 is: cp 0 22 PASS -- ENBL SYSTEM STATE = REDUNDANT DISK STATE = REDUNDANT HEALTH = 14 cp 1 22 PASS -- STDBY SYSTEM STATE = REDUNDANT DISK STATE = REDUNDANT HEALTH = 14 We were testing...

Hi Nortel Experts, I'm looking for some documents with more details about MIBs. I can receive traps from CS without problem, but I'd like to send some requests from my SNMP software such as - keep alive request (is CS1k alive? some heartbeat) - I dont't know if I can probe specificaly for each...

Hi Nortel guys, I have 2 sig. servers (rls. 6) (primary+follower) with TPS load sharing. Is it possible to force phones to register to one of these SS (after this all phones will be registered to one of these SS)? And then turn off one of these servers (with no set registered) without any...

Hi Nortel experts, don’t you have any experience with CCAD (Agent desktop) application running on Windows Vista or Windows 7? Everytime when I am trying to run this application it crashes. I was able to run this app on Windows XP machine. I know that there are some prerequisites for client...

Hi Nortel Experts, I have problem with TM 4.00.01.21: I've installed TM 4.x.x.x on WINXP (SP3), then I've installed patches (4000121SU2a, 4000121SU2b, traffic_collection_patch). I have problem with creating customer report. This is my procedure: 1. add site (city) 2. add system (name of...

Hello Nortel Experts, we have rls 4.00 PBX, customer wants to somehow treat CLIR calls - to redirect these calls to phantom DN or CDN. Is it possible? Is there some feature or function in PBX that I can use? Thanks.

Hello Nortel Experts, I have one problem with voice mail service - callpilot. the configuration is: PBX - opt11 5.00W+ CP - 04.04.04 and symposium - 6.00.00 The voice mail DN is 199, but the callpilot is not responding, it is just ringing... Yesterday I've tried to restart CP server - and...

Hello, customer has deleted one extension. when I do PRT: DN xxxx DATE PAGE DES NO ACT SINCE NO DATE NACT If I want to re-create this extension on some free TN I'm getting error SCH0369 (Function conflicts with existing call arrangement.) At customer's site there is CCMS, but...