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Hello, I am decommissioning an option 11 with Mermail. For security reasons, I need to delete all the mailboxes. Besides LISTing them all out and spacebarring each mailbox to delete, is there a faster way that I can delete all of them or a bunch of them at once? There are hundreds of them. It...

Hello All, I have a number xxx-xxx-9534. I do a simple ld 20 prt for a 9534 DN but it doesnt exist. I've scanned through all of the TNs to see if there are any numbers that look even remotely similar to this DN but cant find any. idc prt as follows, again, nothing remotely similar: REQ prt TYPE...

Hello, Never used this feature before. Apparently you can assign codes for users to punch in so that they can make long distance calls? what LD is it to create/config a code? Can you print out all the codes that are assigned to respective users? thank you

Hey guys, I'm trying to find the full 10-digit phone number for external meridian mail access. Within Mermail i can see the VoiceServices-DN Table and know exactly which DN i am looking for. However, the DN does not match any of the numbers in my DID range. Is there another way to figure out...

Hello, Can you see how many digits the pbx is set to receive from the telco? where? thanks

Hooking up my Option 11 to a cisco 2800. Can anybody copy and paste your working dial peers so that i can check it with what ive got? I am already thinking that the following dial peer which i use for my other switches will not work in this case as nortel doesnt actually send out the bars/nars...

Hello, I have a mailbox that the receptionist doesnt want to have callers be able to press 0 to get back to her. My Callpilot revert DN default is set to 0 through the initial setup wizard, so it is actually blank under each mailbox. I tried setting the revert DN back to itself, (ie DN is 8216...

Can someone please explain the logic of this programming? 8401 points to my mermail i know. 1) i just cant figure out what the 7xxx numbers are after each key 00 acd 8401. 2)why an SCN on key 01 to yet another set of 7xxx numbers? 3)it has something to do with my vm channels right? ie 6...

Hello, I look at all my NPAs and they all point to RLIs that use ROUT 9. This is what throws me off, what is this ROUT 9? It would make much more sense if ROUTs 13 or 50 were used as these are my PRIs. What am i not seeing? thanks REQ: ltm CUST 0 ROUT ACOD TYPE TLST TKTP COT ROUT 9 DES...

Hey guys, I'm pretty this is why my acdn isnt working. It is a system safety feature to not allow any kind of call forwarding to long distance numbers, correct? There is no way to turn it off for 1 particular ACDN?

Hello, Starting up a family business and we just leased office space with a Norstar Modular ICS Plus system that "appears" intact: it's got 5 DS cards, a voicemail card etc and doesnt look like the previous tenants bothered pillaging anything else from it. It's got the main cabinet which is 2...

Hello, Starting up a family business and we just leased office space with a Norstar Modular ICS Plus system that "appears" intact: it's got 5 DS cards, a voicemail card etc and doesnt look like the previous tenants bothered pillaging anything else from it. It's got the main cabinet which is 2...

hey guys, 2 phones have this problem. all the other phones are fine, if first line is in use, a 2nd call coming in will ring key 01 on the phone. the 2 phones are programmed exactly the same as the others: namely lhk 1. CLS is identical too. what gives? am i missing something completely obvious...

Hello everyone, I use SecureCRT to dial into my option11s. My settings are port speed-9600, data protocol-disabled, compression-disabled, flow control-hardware, data bits-8, parity-none, stop bits-1, modulation-non standard. i am also making it emulate a VT100 terminal. This all works fine...

Hello everyone, So i have this Mauritius number that i need to fax to. I am dialing from Canada so i dial 011 230 XXX XXXX. From a digital phone from my Option 11 i dial the number and it can connect to a fax tone. From a fax machine off an analog line off the same pbx i dial the number and can...

how do i figure out what version my callpilot is? When i go to help,about in the interface all it says is "CallPilot Manager version 04.04.04.17". so when someone asks me, do say version 4.4.4.17? thanks

Hello everyone, Please help, i just can't seem to get my head wrapped around this concept. So this is my understanding... you have an RLI that points to a certain ROUT. This ROUT is associated with a certain pri and that's how you direct certain calls out your various pri's. So here's where i...

Hey everyone, trying to out the following rdb's. I have called all 4 and they all just hit fast busy, so can i assume they are safe to delete? can anyone tell by my ROUTs if they cannot be deleted? route 13 is my inter office tie line, 50 is my pri. I also need to out them so i can build them...

Hey guys, I've never had to do this before and my vendor is reluctant on telling me what to do saying that is quite "complex" (but i know it's for job security reasons he doesnt want to tell me). I doubt that as I have seen bits and pieces of the set up when they are onsite doing it. Trying to...

Hey guys, I changed this a year ago, but cannot remember how i did it. What load is that i can go in to play around with what shows up as the caller id when you dial out from a phone? I remember it was a global setting too, meaning, i just had to change it in one place so that all the phones...