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  • Users: techelp01
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  1. techelp01

    SG200 Security Gateway

    Has anybody been able to successfully get an Avaya 9620vpn phone working on a SG200? Thanks
  2. techelp01

    SN-Conf Alarm

    Would anybody out there have any suggestions on resolving these alarms? They just started the other day. 01E02 SN-CONF Major 01E19 SN-CONF Major 01E19 SNI-BD Major 01E02 SNI-BD Major 01E SN-Conf
  3. techelp01

    One-way talk path

    AUDIO CHANNEL Port: S00246 G.711MU Switch-End Audio Location: 02A1407 IP Address Port Node Name Rgn Other-End: 192.168.140.62 18644 MEDPRO-3 7 Set-End: 192.168.146.67 8110...
  4. techelp01

    One-Way talk path

    Guys, I have an issue with a one-way talk path. I'm placing a call from my desk phone in the office to a VPN user at home. The call goes through and I can hear them but they cant hear me. If the remote user calls me it works fine, its just me calling out of the corporate office. When I call out...
  5. techelp01

    Call routing help

    Can anybody help me on steering certain station to station calls over a particular network region? Or better yet when dialing certain extensions I would like the extension to us medpro 11 and not medpro 7. I'm having a one way talk path issue from the corporate office to a VPN user at home. Thanks
  6. techelp01

    SonicWall TZ 210 VPN Discover Problem

    I’m having problems getting my Avaya 9620 VPN phone working on a SonicWall TZ 210. I have modified my 46xx setting file to enable the VPN feature for the 9620. So, I can see my VPN tunnel up in my SonicWall. The problem I’m having is the phone is just saying “Discover 192.168.140.50” (IP address...
  7. techelp01

    Teo SIP-7810 progamming on Avaya Session Manager

    I need some help progamming a TEO 7810 in a Avaya Session Manager. The sets are getting DHCP and are coming up asking for a line id. Are there any root files that have to be loaded in the DHCP server? Serial #'s , MAC addresses etc? Any help would greatful Thanks Jamie
  8. techelp01

    CM S8400BP Modem Issue

    I'm having an issue with the modem not answering, I'm getting this error below. The modem is enabled and I have tried different USB modems with the same results. Modem Access is administered for incoming calls. error(10566) : RunSampModCtl: "/opt/ecs/sys/Sampmodctl "failed with status 0x100...
  9. techelp01

    Avaya S8300 one-way talkpath

    I have a problem with a intermittent one-way talk path via point to point T1 to remote site. It happens every 3rd to 4th call, the T1 is connected to a Adtran 3200 at each end. I can hear the call at the remote site but they can't hear me. Any thoughts? Jamie
  10. techelp01

    IA770 with S8400 No Audio from VM

    I can't hear any audio from my IA770, I can see VM answering and collecting digits. Any thoughts?
  11. techelp01

    H.323 trunk between IP Office and CM Help

    I can call IP office from CM,, and CM can call IP office. But can't get a talk path. Trace below 11:12:24 active station 8390 cid 0x104d 11:12:24 G711MU ss:off ps:20 rn:1/1 192.168.10.97:41456 192.168.10.11:49924 11:12:24 xoip: fax:Relay modem:off tty:US 192.168.10.11:49924...
  12. techelp01

    Avaya TN 789 Radio Controller Alarming

    I am getting this alarm after a power issue in the building, I have replaced the TN789 with a new boards. I can't seem to find any doc's that reference the test number below. Anybody ever run into this? TEST RESULTS Port Maintenance Name Alt. Name...
  13. techelp01

    S8300D Rebooting on its own

    I have recently installed two S8300D for different customers. For no apparent reason the switchs will reboot on their own. Would anybody know why this is happening, is their a setting I’m missing? Any help would be grateful Thanks
  14. techelp01

    TTY Problems

    Would anyone have any suggestions on why a TTY machine would be receiving only bits of a message? Exp- This is what someone would type to a TTY machine- “Hope you have a nice day” The user on the other end would receive – “ H you ave a nice day” They are not getting the whole message...
  15. techelp01

    Tone Commander TSG-6 Troubleshooting

    I have a site that I support using an Avaya G3si with several Tone Commander TSG-6 phones. I have had several trouble requests stating "While I'm on a call talking with somebody and another call comes in on the 2nd call appr, the phone will drop my current call and pick-up the call coming in on...
  16. techelp01

    S8400 Backup Alarm

    Got a minor alarm this AM, not sure what "unable to copy from flash to rc" what is the rc? Any ideas? Any suggestions to resolve the problem? Thanks so much THEPID is: 16917 backup: Performing save translation, please wait..... 16917 backup: 0: BACKUP SUCCESSFUL for xln backup set, FLASH...
  17. techelp01

    IPSI

    Need some help, I'm able to ping my IPSI. When I do a list conf all it say's "no board". Any ideas how to fix this? ALARM REPORT Port Mtce On Alt Alarm Svc Ack? Date Date Name Brd? Name Type State 1 2...
  18. techelp01

    Avaya Prologix and Map 5 Administration

    I'm having an awful time getting my "active Channel" link up on my clan board. Any suggestions? V10
  19. techelp01

    IP Office and Communication Integration

    I would like to route my Avaya IP office traffic through Avaya Communication Manager with a G650 on the same network. So when I’m using an IP office phone and press “9” for an outside line, the calls would be routed through the communication manager. Would anybody know how to set this up?
  20. techelp01

    Tone Commander

    Has anybody run into issues with Tone Commander phones 6620 droping calls an restarting? I'm also getting a warning on all the stations. Error codes 3073 and 2817 Thanks for any help

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