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I am having an issue on one of our IP500V2 systems with calls being dropped after several minutes, ranging from 10-20 minutes. It's not every call but it is frequent. The carrier claims it's being disconnected from the IP 500 since it's seeing a normal call termination. Below is the trace for...

We are having an issue with password corruption on VMPro R9.0 SP8. The user's password works for about a day then when they attempt to login the password is not accepted. If you attempt to simply re-enter the same password in Manager, it doesn't help. Changing it to something totally different...

We are running Voicemail Pro 9.0.1000.3 in a distributed configuration. When we create a new extension at a distributed location and set up the voicemail box, the default system greeting with recorded name works, but setting a custom greeting does not. We have deleted and re-created the user...

Is there a way to force a SCN member to re-download the SCN extension directory aside from restarting it? We have one SCN member that only sees 6 or 7 extensions from another SCN member and it should be seeing about 70 from that site. There are no extension number conflicts but I'd rather not...

I haven't seen this license appear before (or if I did I never paid attention). What causes "Virtual SCN Advanced Edition" license to appear? Is this something else on the SCN that grants this? Or is this granted by hardware that happens to be in this IP500 V2?

Odd question I know, but is there a way to get IP Office to recognise a rotary phone on an analogue extension port? I have a few old phones and just for giggles would like to use them now and then for no particular reason but they can't dial out which is a shame.

I'm 99% sure, but if I recall there is no way to allow a user on am embedded voicemail (Essentials R9.1) to collect voicemail from outside? I.e calling into the very basic AA to collect VM? I can't think of a way that would work, transferring to a user that forwards to a short code doesn't seem...

I don't think it's possible but it is work asking. On R9.1 Essentials in a IP500 V2 Is it possible to have incoming first routed to a hunt group, then if the hunt group does not answer in XX seconds get routed to the auto attendant? The person wants the phones "live answered" unless they are too...

Do any of you know if Avaya has releases a R9.1 specific (or at least something with a more recent date of 2012 which I have already) comparison between Basic, Essentials, Preferred, and Advanced edition? I can't seem to find a good resource for showing folks or really comparing especially...

I'll say up front I hate key systems and I have been fighting against this but I have an office and I'm told we must have the IP Office going in programmed to operate as a key system. It's been a while since I've done this but what are the limits in key system operation as far as trunks go. I...

I have an IP500 V2 running R8.1 and a D100 with two DECT handsets. All works well until I use a short code to log users onto the SIP handsets as a different user. Once logged on the D100 starts rebooting over and over again. The log file doesn't seem to indicate any errors that I can see (it is...

I have been hunting for an answer on this one but coming up with nothing. With CCR now dead in R9.1 and IPOCC supposedly taking its place, what does the wallboard actually look like in IPOCC (or is there one)? I only see vague references to it in the documentation I have seen so far. Anyone have...

So I have the latest pre-release build of VMPro 6.0.43 and I was wondering if anyone else had tried distributed voicemail yet? If so, do you happen to know what exactly the different statuses and colours mean in the "Distributed Voicemails" section in the VM Client? Up-To-Date is fairly self...

I have the latest R6 install files for Voicemail Pro (6.0.22) and when I try to do a custom install, there is no option for VPNM (Networked Messaging) so I just went ahead with a full install. After the install I don't see VPNM in the list of services, am I missing something? Did Avaya change...

So, anyone hear any rumours about when the next maintenance release for R6 will come out and if that will indeed have support for distributed voicemail? We've been living with the consequences of SCN and not having a centralised VMPro server for a while now and it would be lovely if my message...

Does anyone know if V6 will support NFAS with two DS1s? It is my understanding that it does not, but I wanted to be sure.

We have 7 sites on R5.0(8) in an SCN configuration. Most sites are IP500s but we do have two IP412s left. On one of the IP412 sites, we are having a very random problem with the voicemail lamps not turning on when they should. A user will be left a voicemail and the lamp won't turn on, but then...

I just replaced an old 406 with a new IP500, all seems to be working well, except that I am getting an odd message in the monitor, here's a printout: 1758562mS PRN: FalcLockedChecks FPGA_FIFO_CTRL: 1; FIFO_CTRL: 1 1758562mS PRN: Falc 1 slip 1758562mS PRN: WARNING: 1758562mS PRN...

It is my understanding that the voice networking RFA is not needed on IP 412 and 406V2 systems running R5, is that correct?

I know that it is possible to transfer licenses from the serial or usb dongle to the IP500 feature key card, my question is: how do I tell the distributor that it is possible, I've done it before with a prior company, but this one is a little confused in the process. Anyone here know how to...