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Hey, I'm servicing a Merlin Magix system that the customer reported a few weeks ago that calls would come inbound and they could not hear the caller on the other end or vice versa. This does not seem to be happening for outbound calls. I swapped out the 100 DS1 module as I received error...

I'm a fairly experience Partner tech and this one has me scratching my head...the problem in a nutshell is for the second night in a row, the receptionist would get in at 8am and line one is active for about 4 hours. A button of a busy indicator for her extension is lit up, like her phone...

I have an IP Office 500 V2 version 5.0(15). The time is correct on the voicemail server which is where the IP Office grabs the time of day to display on the phones. The phones are all off by about 7 or 8 minutes. I've rebooted the voicemail and IP Office several times, hard and soft reboots, and...

Hey Everyone, Quick question. I'm trying to upgrade a Merlin Magix Release 1 to Release 3. Apparently I can't go from 1 to 3. Do I need to upgrade to 1.5 and then 2.0 and so on? Thanks Chris

9911 works but 911 doesn't. Tried going to ARS>More>SpeclNumber> but there is no option to absorb a 9. Someone said you can use alt+p to drop or absorb a 9, but that does not work, what am I missing here??? Thanks in advance!

Hey guys, I have a bizarre issue with telemarketers getting through the auto attendant and selecting a TAC that which is overhead paging, after selecting dial by extension via the menu. We have tried changing the TAC but bogus calls are still getting through. Is there a way to restrict outside...

Hey Everyone, We have 4 total locations (Site A, B, C, D) with an IP500V2 at each of them all running on release 7.0(23) Voicemail Pro is Centralized at the main location (Site A) which hasn't been fully implemented yet, the cut is coming in a few weeks. The sites are talking via the internet...

I haven't worked much with IMS and I thought a name change would be simple, of course I should have known better :). This lady got married and her last name changed. I changed her name in the Manager and attempted to change it in the IMS Administration program, but had no resolution. The user...

If I'm on 3.2(55) release can i go right up to 4.2(23)???

Can't remember the exact release/version the cust is on, my apologies, but I believe it is 4.0(12). The general mailbox is x1000, which is also the extension of the switchboard. Apparently it receives messages that are not from real calls (no info on call details #, etc.) that only seems to...

The company went from 3.1(55) to 3.2(69) and now they seem to be having issues with their long distance PRI as well as their incoming 800 numbers...i have a print out of a test LD call and noticed something interesting "Network out of order" but I dont know what it means any ideas?? Thanks in...

Have a 3.2(55) IP office.. As far as conference bridges go, is there a way to have the party speak their name upon entering a bridge or is this type feature only available with conferencing center??

I don't know where to even start but has anyone come across any issues with the latest release for Phone Manager on the IP500. One of the big issues is while the user is on a call...the login screen pops up with the user's info to basically reconnect...if they click OK the call gets dropped. I...