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Hi Gents, In theory the SMBC controller is designed to host around 150 users. Could I add a total of 200 IP Users licenses and configure them all? Will the SMBC complain that I program more users that it is designed for? The traffic load will be very very load, no more that 10 simultaneous calls...

Hi Gents, I am confused with the IP addresses and network set up for the SMBC Controller when using the embedded MBG. For the ETH1 interface, shall we use a local IP address behind the customer firewall, or shall we assign a public/external IP address from the ISP? Documentation is confusing...

Hi, Please help with a simple RAD in CC Business. When I call the Hunt Group Pilot number, or the Rad Ports Directory Numbers directly I get dial tone. I think I have done the configuration correctly however I see that ports are out of service on the MiVB. Port type is 5020. Set Registration...

Hi, I just installed the latest version on CCBusiness 10.1.0.5 (10.1.08074.1) Can you remind me where I should enter the license key? I didn't do it during the installation process. Thank you, Regards, Daniel

Hi Gents, In the next 2 or 3 weeks I should start configuring a new site with MiVB and MiCollab. Users will not use the MiCollab Client, instead they will be doing everything from their Temas Client interface. What documetns in Mitel On Line do explain how to configure this integration?. I...

Hi, This customer has got only 10 UCCv4 Standard licences (MiCollab), and then over 100 IP users (Minet) with IP licenses on the MiVB. Customer is asking if all 100 IP Users can have MiCollab Clients to manage calls and see presence states. Not to have softphones. The idea is that users can...

Hi Gents, In a Hotel environment with a cluster of more than one node: What will happen if the PMS Gateway goes down? How does the Property Management software make check-in and check-outs? How is Room Status updated when the PMS Gateway is unavailable? How is Property Management interface...

Hi Gents, It's been a few years since I last installed and configured Contact Center for MiVB. There was a document on MOL with the prerequisites for the Windows Set up and the golden rules for the miVB COS etc. Can you let me know the name of the up to date documents? The one for setting up...

Gents, We have a customer that uses a proprietary PMS that says that his system supports FIAS Protocol (Fidelio Interface Application Specification). I wonder if we could integrate the MiVB to that PMS. I have a few questions: Does MiVoice business understand FIAS? Is it possible to connect...

Hi, AG4124 documentation says this unit is resilient when connected to MiVB: "10.1.3 Resiliency The resiliency scenarios supported by the AG4124 Analog Gateway when connected to MiVoice Business is listed as follows: Note: The scenario names have been chosen for convenience for understanding...

Hi, would it be possible to make a SIP Device to be resilient (Using single line license)? MiVB 10.1 This is for a Hotel environment, they require Vtech SIP Phone to fail over in case the Primary Controller goes down. Please advise if you have an idea to accomplish this. Regards, Daniel...

Hi, this is my first SMBC controller with MiVB. I have carefully followed every step in the Seft study course to license the MiVB on SMBC. after entering the ARID into the msl it synchs with AMC and seems to be ok, but then he ESM shows liense violation warning and no licneses at all. Any...

Hi, I have created a Call Flow in NuPoint that does supervised transfer of the gathered digits. Audio path is not enabled unless the receiving end says the first hello. Users are complaitning because they have to say hello twice. Is there a way to disable that so the audio path is enabled as...

Hi Gents, I have a MiCollab in Server and Gateway mode with the Public IP Address on the WAN Interface. MiCollab Clients are working fine from the LAN and from the Internet. The issue I have is when accessing the MiCollab Server-Manager from outside. When I try to add the FQDN to the Domain...

Hi gents, where have they moved the monthly bulletins? they used to be located under infochannel. Any ideas where they are? daniel www.hatkanatelecom.com

Hi Gents, I have setup a Hotdesk ACD MiCollab agent that is receiving calls from the queue with no issues. MiCollab is 9.5 and PBX is MiVB 9.4. When the Agent doesn't take the call and the ACD No Answer timer expires the Agent is put as absent (Expected behaivior). The problem is that I find...

Hi Gents, How do I configure NuPoint on MiCollab to send email notifications when new voicemails arrive to a mailbox? I have set up user email address for Standard UM Email Address 1, and Message Waiting #1 to Unified Integration. It looks that I have set up email configuration correctly on...

Hi Gents, I have an EX Controller working just fine, no issues whatsoever. Network administrator has asked me that I change the Gateway that the EX Controller is using to a different IP Address. My question to you is, do I just update the Gateway IP Address through the linux using the option...

MiVB 9.1 Customer has got several mobile phones running Zoiper softphone (Android). When other devices (i.e. 53 series, external calls, etc) are on a call with the Zoiper, users complaint that the calls are put on hold randomly. The Zoiper user confirms he does nothing to put the call on hold...

Hi Gents: MiCollab 9.3 MBG V11.2.0.296 MiVB 9.1 This is a new installation. When MiCollab PC Softphones (Teleworkers) make outgoing calls they are not heard by the remote end. Audio in the opposite direction works fine. Also, Minet Teleworkers do have audio both ways, and MiCollab Mobile...