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I just replaced a faulty IPO v2 chassis and it will not boot. the Cabinet is PCS 14 and the old system SD card is a PCS 07. It just keeps booting flashing red and never comes up. I've never had this issue before. Thanks in advance. Doug

I installed an ACS 6.0 that had been previously installed and worked with no issue. In the new location, with Partner 18 and 18d sets S1(4 total) I am losing handsets at the rate of 1 every couple of weeks. It's been installed since October and I have replaced at least 8 handsets(on a 4 phone...

Hey all, I have a BCM-400 4.0 with PRI that has been having some ghost calls. They were linked to another BCM-400 at one time through a VPN tunnel. But IP addresses changed and they didn't use it much anyway so the VPN tunnel has been down for some time(over a year) So while investigating the...

I have a BCM-400 4.0 with PRI that had been operating great for years. After a power outtage, it has been having Protocol errors and dropped calls. The CLID will read 1 or 2001 or some other combination of 0's 1's and 2's and then the call drops or there is nothing there when answered. I read...

I have 2 bcm-50 systems linked together over the customers existing data network. They have 4 digit extension dialing between the branches. A pri circuit comes in to the main branch system and has DID blocks for each branch. An employee from the remote branch moved to the main branch and...

Hey all, I have a random issue happening on a MICS 6.0 with PRI. Usually, any calls made outbound show on the receiver's caller ID with the main business number and the business name. Occasionally, the caller ID shows the main business number but shows the name of one of the employees at the...

Hey all, One of my customers has a BCM 400 with T7316e sets at their current location. They are opening a satellite office for their management group, most of which have existing DN at the main location. I have established a VPN and have some IP 2004 sets working at the satellite office...

Hey all, I ran in to a strange situation at one of my customers. They have a MICS 6.0 with PRI. The situation is a call comes in to the receptionist. She transfers it to one of the Partners. The partner hears the call start ringing and hits the DND button. The call returns to the receptonist...

Hey all, I have an SX-200ML with express messenger. Has been working for quite some time. Now when anyone dials the vm hunt group they get a busy signal. I have a flashing amber light on the Express Messenger card and a minor alarm for bay 2 lines(which is where the messenger card is). I...

Hey all, I have inherited a Legend 7.0 with a merlin messaging voicemail. The customer has the AA answering lines immediately and then on dial 0 calls transferring to the receptionist(110). The problem that they are having is that when the receptionist is on a call it's transferring in from...

I've been trying to find a decent wireless IP phone option for a customer with an IPO 500. Everything that I've been able to find is extremely expensive or overly complicated to install. Has anyone found a good option? Thanks. Doug

Hey all, I have an IPO 500V2 r6.0 at a customer's main location. I have it on the lan(router addr. 192.168.1.1) with IPO LAN1 address set to 192.168.1.42. The router acts as DHCP server with starting address of .100. At location 2 I have a router with address 192.168.2.1 acting as DHCP server...

I've got and IP Office 500V2 that was in service for 3 months before the PS died. This was my first install and I have since installed 2 others and have bid 3 more. Has anyone else had these die that quickly? I'm concerned about the reliability. Also when you swap out the main unit do you...

Hey all, I recently installed an ACS 6.0. The cust. added CLID service to their lines fromt the CLEC. I'm getting no CLID info on Line 1 but Line 2 is fine. Tried rolling to different trunk ports, still no info. I initially thought that the CLEC wasn't sending CLID info on that trunk. To...

Hey all, I have windows 7 and I can't launch cp manager or music manager from Element manager. I can launch cp manager by going to the system ip address in internet explorer but it seems that is not an option with music manager. Has anyone run into this? Thanks. Doug

Hey all, I have a CP100 that when I reset it(power cycle) I get the 2 trunk lights on constantly even with ports disconnected and the network lights flash constantly(all 3 lights). Anyone seen this? Is there a fix or is it dead? Thanks. Doug

Hey all, I had a MICS 4.1 that started to develope a problem. It would go into reset mode(flashing lights and lines) indefinitely. After removing trunk cards and resetting it would come up but with total mem. loss. After 2 reprog sessions, I swapped main unit(cabinet) and upgraded software to...

Hey all, I have a BCM400 providing service for 2 integrated but separate businesses. I have the sets separated into paging zones, but as I have only one overhead page output, I enabled overhead on business 2. Well now business 1 wants overhead as well, but in a separate zone. I mentioned a...

Hey all, I have 2 BCM50 r3 systems that are linked with 4 VOIP trunks using sip protocol. They both have MCDN keycodes. One system has a PRI circuit with DID that provides the DID lines for both systems. The systems have been linked for over a year and the 4 digit dialing works well. I don't...

I have an 007 mlm that keeps going down. I replaced the main unit with the existing hard drive in an effort to keep all their messages and programming. It is still going down regularly. So now I will replace the hd. Can anyone tell me were to look for instructions on doing a back-up so I...