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I have Vmail Pro and system version 11.XX. I have a extension that rings a group if busy and ends in vmail if that group didn't answer. Is there a button that they can press on the ext that will skip ringing the ext, ring the group and then vmail if the group doesn't answer. The reason is to...

We have a Synology rack mount NAS (RS2418RP+) and we are almost out of backup space. We are looking at getting a expansion "module" with 12 drive slots to expand it. I am new to NAS devices, can we just fill up the expansion module with whatever size drives we want? Do we just shut down the...

We have a Synology rack mount NAS (RS2418RP+) and we are almost out of backup space. We are looking at getting a expansion "module" with 12 drive slots to expand it. I am new to NAS devices, can we just fill up the expansion module with whatever size drives we want? Do we just shut down the...

Ip Office v9.1 I have a internal ext that I fwd out to a remote office's POTS line and it stays that way 100% of the time. With the recent stay at home measures I have to fwd it out to a cell phone 7am-4pm and their office # the rest of the time. I am doing it manually but as they come into...

We have IP Office 9.1 What is the best softphone? We have some people working from home and I was asked to check on how I can get their extension to their house. Is a softphone the best solution? Which one if so? What all do I need as far as licenses?

IP office v9.1 My phone vendor set up a hard coded button on a dept VP's phone with a hard coded # to fwd his group to when the button was pressed. ( Label: Send All Calls, Action: Set Hunt Group out of Service, Action Data: The hunt group #). The out of service condition is under the group...

IP Office v9.1, using netgear QOS/POE switches everywhere, phones are on their own VLAN. When a call rings into a extension (I think outside only, not 100% sure) the person answering has to wait for 1-2 seconds before saying hello, otherwise the other party wont be able to hear them say it. Its...

We built a Auto Attendant module with a option "hit 2 to..." and had it go to a extension (34215). The person over the group that takes care of that particular option wants me to change the destination from a extension to a group (34771). I took out the extension # and put in the group...

We went from a old ATT Definity G3R3 to a IP Office 9.1 system. Our old system had a SAC button and when pressed it would 1/2 ring the extension and the carry on to its cover path, skipping the ext. DND on IP Office gives a busy tone if activated (and no vmail on the ext). Is there a...

We have a IP Office v9.1.4 and are running Call Sweet for reporting. We have a group of people that are having problems answering their phone calls and the management is trying to find out what they are doing exactly. Can we setup Aux codes when users go to lunch/break/bathroom so we can see...

I'm new to IP Office and I have a odd occurrence. V9.1 Office. Every so often someone will dial a extension and get a completely extension. Doesn't happen all the time but I believe it is happening daily. x29206 called x29214 and got x26212. Records are attached. X29214 isn't fwded and is...

Is there a simple way to have a button on a 9608g that lights up when there are calls in a Hunt Group Queue waiting to be answered? Using the stock IP Office v9.1 system?

With our new IP Office v9.1 system I can dial all TF prefix's except 855.In ARS 855 is setup like every other TF. I have no issues dialing 855 numbers from our Old Definity system(gets removed mid-October). Both systems give out the same Caller ID number. The only difference seems to be that...

I need to bounce off a idea for a cover path I am going to make for a ext. They want the ext to ring 3 times, go to group 1 and ring 3 times, group 2 and ring 3 times and back to vmail on the ext. Can I do this by... Ext has vmail set on it, Telephony no answer time 15secs and fwd on no...

Using vers 9.1 btw. I have a 800# in ICR that I am sending to a ext (x23211) which has a 20sec time before it goes to vmail. I have a fallback ext for a group (x22000) without vmail. What I am hoping to accomplish is for the calls to ring the 1st Destination, ring 20 secs, go to the Fallback...

I am 95% finished installing a IP Office v9.1 system and I am coming from a 30yr old Definity G3R3. Someone in my organization has found out that it is possible to install a plug in into Outlook that will allow them to click and dial a phone # from their email. What all would this take to...

First off, thanks for all the help, this forum is great. We have a Ip Office v9.1 and I am inputting 800#s in the ICR and have a simple question. I have the 800# in the ICR and the first destination is a group.(IE group # 22000) The group had a list of internal exts and the vmail is off...

Our company just had a IP Office v9.1 system installed and I am programming it myself. I am coming from a Definity G3R3 so some of the cover paths, terminology, etc is making it a little difficult. I know how to accomplish this in the Definity but am having problems wrapping my head around it...

I have 2 IP Office phone systems separated by routers and fiber optic cable. One is on vers 9.1 and the other is older and on 6.X. Recently I have had issues with some exts off the 9.1 system showing up in the hunt groups on the 6.X system. Just seems to be random. They replaced exts on the...

We just installed a IP Office v9.1 and replaced a old Att Definity system. What I am wanting to do is, based on the area code dialed, dial out a specific line. I am in area code 270 and want any calls made to area code 317 to go out one of our 50 (317) 614-XXXX numbers on our new PRI line. I...