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I am trying to find a way to block a nuisance caller to one single DID, I know how to block it to all DIDS. how to block a call to a VDN using a VRT or programing a step in the vector ( go to step X if ANI =XXX XXX XXXX). I would prefer not to convert the DID to vdn as it could get messy...

Hi I need help understanding the results given by the List trace ewt command I use ewt in avector to move calls to another skill if the wait time is greater than 20 minutes . From doing a list trace vdn the calls are being redirected at right step. But I have received emails from the group...

I have case where we have 250 staff and we do not want them to give out their direct phone numbers or extensions to clients. We want them to give out a user ID (a unique 5 digit identifier not generated by the Avaya system example a badge number). We would then have the clients call a central...

Hi I need help understanding a CMS setting “Call work codes”. There are two groups sharing the same switch. We both running CMS version 15, we see different values when we look at this setting located under System Setup-Data Storage-Call work codes. I see Call work codes (1-1551) and # items...

Hi I was told by Avaya Technical Support I would be able use the Outlook Thick Client to view the number of messages in a subscriber box. When I try the link provided off of the Avaya support site on every attempt it has times out. Is there another link or method I can use to get a copy of...

I would like increase the size of a group mailbox, we are running Avaya Modular Messaging 4.0. The Server Status says the Percent of media space in use (contains queues): 5.5 %. I assume there is disk space available, am reading this correctly? The help guide states the maximum size a mailbox...

Hi We are using Avaya modular messaging 4. We have several group mailboxes that one person monitors and when we get busy they get behind and voicemail boxes become full. I have asked to see if a user can tell the numbers messages waiting without logging into the system, I have not found...

Hi We have a case where one caller is continually calling in to both a physical and phantom extension. We would like to produce physical log or report on their activities. We can view the incoming call long directly on the physical phone, but i am not aware of how generate a physical report...

Hi Can Avaya Modular Messaging version 455 send out broadcast voicemail messages? I have not found any documentation on stating either yes or no. I have looked under the cos and don’t see any option. I believe in previous version it was just a check box on the account setup. If Avaya...

Is there away to configure block message deposit when Extended Absence Greeting enabled in avaya modular messaging 4? If so where would I do that? Sincerely Keith

Hi Is there a command or screen in ASA that will display the systems pilot number? I known what the pilot number is on the system, but I was told there was a way to find the pilot number in ASA. I have not been able to find how. I would like to compare and see if the two numbers match. Any...

Hi I am looking for what the error codes mean for the test station command for ASA 5. What I am trying to do is determine if a station is active. There is another group helps manage the phones and they have a habit of just unplugging a phone with out TTI. Here is what I have been able to...

Have an issue where the time stamp on voicemail when pulled from a station is approximately 30 minutes behind the actual time received. The time is incorrect in the subscriber log as well. Noticed the time on the server the MAS reside on was out, updated the time servers, but this has not made a...

Hi Is there a system wide setting that works the same as the Hunt-group “Redirect on No Answer” setting? We are setting up CBA which does not work well with RONA applied to the hunt group. I have been told by an Avaya technician that there is a system wide setting that that works similar to...

I am setting up Avaya Call Back Assist want to give clients more time to enter their response to a question before it times out or errors due to no response. Does the “Prompting Timeout (secs)” setting on page 11 of the system parameters features control that? If not what setting would control...

Is there a command to clear this alarm ASA alarm Plat-Alm. We received a Plat-Alm alarm the other day,it has not reoccurred and everything is functioning properly. I want clear the alarm and monitor situation. I tried to the “test alarm short/clear” command with no success. Is there another...

We are in the process of launching Avaya Call Back Assist need to some additional questions. When I try to add a new question it errors out. Is there an administrator or setup guide for Call Back Assist, I have not been able to find one?

Is there a report in CMS that will give me the same detail as the trace by location for a group? Or is there a way to pull Trace by location report for whole group instead of by individual agent? Any assistance would be appreciated.

Are there any CMS reports that will provide the following information? 1) Who took the last call of the day? 2) The exact time of day an agent goes into ACW. It is a case where we may have people going in to ACW towards the end of their shift to avoid taking the last call of the day. Any help or...

When logging out of ASA a warning comes up “Active major or minor alarm detected, be sure to resolve it”. The actual issue that caused the alarm has been resolved. How do I clear the alarm or alarm history so this message does not keep coming up. Sincerely Keith