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Just upgraded to a client with a v1 at R5.0 to v2 and R9.1.12. They had and still have VMPro. All is working except for VM to email. It was working before the upgrade. Ran the vm debug and get an error saying "invalid Pointer" (80004003) Not sure what that means. There is a domain firewall ON...

Have a customer with an IP office. Their system rebooted on its own. Found this error afterwards. Can't find out what it means and what I should do about it. Abnormal Terniation termination Cause: <TLB Data Load Error> Or see attachment Any ideas? Thank...

Customer has a few Avaya 9630 phones set up as SIP phones. How do we set them to h323 phones? Anyone?

I have an IP Office at R9.0.8 and just installed 2 Office Worker licenses. They are Valid. But when going to the User and selecting the drop down menu at Profile I only see Basic User and Teleworker. ( they are not using Teleworker at this time) I know that Office worker should be there. Jenne...

Have a client that has IPO with VMPro that records calls. Many of the calls will exceed 60 mins. They of course are not receiving some of these emails. I know that our wave files can't exceed 60MB. Is that correct? Is there another option to retrieve these recorded calls? (with out upgrading to...

I have an IP 500v2 R9.0.1000.998. The problem is that the User voice mail passwords DELETE themselves. Users can't log in until I put the password back in. I just set the vm password length to 0. Thought maybe that would do it. Anyone see this before and find a solution? many Thanks.

thread940-1731036 Anyone else try this? ping relay.appriver.com use the static IP it returns. Set your port to 2525 Set the outbound email aeddress to your choice

IP500 R9.0.10.998 using Embedded VM to email. Password for Authentication for SMTP clears on its own. Any idea why? Of course VM to Email stops until we input the password again and reboot. Office's sister site has the same set up but doesn't have the problem. This happens at least once a week...

System Status isn’t working, I have an error opening registry key “software\javasoft\java runtine environment. Could not find java.dll Any ideas? I didn't see any updates happen.

Can a Linksys E3200 be used to configure a remote worker on the Avaya IP Office? If so, is there any documentation on how to program the it correctly?

Have a customer that wants to integrate their Microsoft 2010 Outlook with IP Office. They have a R8.1 processor with VMPro and are using Office 2013. Is this possible? Documentation showing how to do it? Thanks.

I heard a rumor that R9 of IPOffice would work with gmail accounts w/o a 3rd party smtp relay server. Anyone else hear that and if it is true...then how do you program it? I'm going nuts. If it needs a 3rd party smtp relay server, is there one better than another? Easy to program too.

Have IP 500 R8.1 I have SIP trunks. Having a problem with routing incoming calls using "Incoming CLI". Have tried just the 10 digits ie...405xxxxxxx digits, 1405xxxxxxx and 1405xxxxxxx@4.xxx.xxx.xxx.(provider's ip address). I'm trying to block some weirdo's numbers but I'm using my cell number...