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I have built a phone that works initially, but after a period of time it will reboot. After which it is unable to register. I loops between Node:1, and Forwarding...... Can't understand why? Have tried different TNs but the same thing happens.

Our site uses both Element Manager and the console to make changes to phone sets. We are finding when changes are made to the console these aren't replicated to element manager. We know that if we do a retrieve, this resolves the inconsistency but is there any way to automate the retrieve...

Is there any links between OTM and sig servers, i.e. if you update a phone on OTM - will that communicate any configuration changes to the Signaling Server?

We currently use Contact Centre 6 and without training, we have been having difficulty understanding column titles within some of the reports (for example, Agent Performance). Is there any good resource explaining what each piece of information means. Examples include ring time, waiting time...

We are about to enbark on a project that will replace all TDM based sets to IP ones. They are currently linked between two PBXs - CS1000M and CS1000E, with NRS and VNR being used to point to the appropriate PBX. At the minute, I am creating dummy DNs on the CS1000E with a mass import using...

I've printed off my SLT, but don't really understand some of the terms. I need to create a SIP extension. So I have any licences to allow this? TRADITIONAL TELEPHONES 54 LEFT 28 USED 26 DECT USERS 0 LEFT 0 USED 0 IP USERS 2347...

I'm wondering how the pbx determines where it should send a call to. Specifically I am thinking about CDP and NRS. Is this a bit like DNS looking up a server where it will look at the local host file, and then the DNS server, etc. I want to know is it necessary to have a DSC for an extension...

Trying to import a csv file of phones. I have a single phone. First column is the TN. I am receiving the error below. Anyone had any experience of this? Error occured while performing import!!For input string: " 0

Our organisation is looking to send out a maintenance contract for our Siemens system. For this, I need to get an understanding of what cards are currently installed in the system, as well as the software version for the PBX. Anyone any ideas of the commands to obtain this?

How do you abort a listing once it has started? Sometimes you don't want to output a list of 4000 extensions!

Now that I have Procomm and uwin working, I need to look at outing over 200 DNs. I had previously tried this in SecureCRT and have come across the problem that you can't out an extension if it is in a HUNT group. Any one have any experience of this. I'm guessing that my only option is to...

Trying to setup a uwin server to use with ProComm 4.8 to allow ssh access to a CS1000. Getting the following error when trying to connect. UWIN-XP 4.5/5.1 (VirtualXP-72199) (ttyp0) telnetd: /dev/ttyp0: Permission denied. FTP, RSH and RLOGIN all work ok. Spent 3 hours trying to get it working...

I have a hunt group (3606) setup that I want to divert to voicemail at the end of the day. I am able to do a RID on the console to divert, but want the end user to be able to do it using some short code. I cannot find any details of how to divert a different extension from a users telephone...

I have an optPoint 410 IP telephone and it is getting stuck at Initialising. I have tried 1+0+3 to enter the configuration menu but that doesn't work. Is there a method to enter configuration before phone attempts to boot? (i.e. key pressed whilst plugging in lan cable?)

I have heard to the ELAN, TLAN and CLAN mentioned in nortel cirles. My undestanding is that the ELAN is equipment/embedded LAN which is used to interconnect PBX equipment. TLAN is the Telephone LAN, where the telephones are located and generally customers VLAN for voice. Then there is...

Trying to set a diversion via sab, using rfd but it seems this isn't the way you do this and I can' find any other documentation showing how this is done. Any ideas or pointers in the right direction?

Just wanted to check my understanding. When I use ldte to look at IP phones, some are showing the IP address in brackets ( xx.xx.xx.xx). When I do a trex on these phones, it shows as being down. Usual cause is that phone has been unplugged? If the phone hasn't been unplugged, is there a way...

I have setup a DN to be used with call pilot faxing. It has been linked with a voicemail box. I was wondering if it is possible to attach the fax number to more than one voicemail user. This would mean that when a fax is delivered to a call pilot, it is sent to more than just one mailbox. If...

I have updated a number of extensions through the overlays, which means that my OTM is currently out of sync. How do you re-sync with what is actually on the PBX?

This is a very general question, but any information or direction that can be given would be very useful. The site that I work as currently uses Call Pilot with desktop users. This allows fax calls to be attached to an outlook account. What about sending faxes. How is this achieved through...