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I have a BCM 400 4.0 My customer uses as a backup system. New to this customer I was contacted to help with a call center issue. Someone changed something in programing no problem fixed. So since I'm new to this customer I was taken to the sever room to check out the systems. The backup...

I have a BCM 450 6.0 and 1 of the 1140's stopped working so we replaced in with a good one but since this change Find me Follow me stopped working. Any ideas thanks in advance. Steve

Guys I have a 3 BCM50s using analog lines for out dial networked with a BCM 450 with a PRI. Need to have 50s use PRI on the 450 for out dialing. BCMs use customer network with H323 trunking over IP trunks and dest codes. Can't seem to get a routing solution have tried a few with no luck. Any...

I have a BCM 450 rel 6 that has 4 DSM 1 DTI 1 4X16 1 ASM 8 plus I have a CEC card installed there are 130 plus digital sets working and 16 IP sets and we have 22 keycoded ip clients. If we try to connect 1 IP set it says en-failed DN I can connect a Digital set no problem. Thanks guys in...

I have a new customer who has a old Panasonic system in which line 2 which always was answered with greeting 2 after 4 rings stopped and is now playing greeting 1 instead. This is a problem because line 2 is a different business. Not sure where to look have tried a few things but cannot find in...

Have a BCM 400 4.0 that we just cut from analog to T1/PRI change out cards put DTI on bus 7 enable card with a loop back and every thing go right. PRI does not sync D channel unless it is looped back to get D channel to sync and then it runs clocking errors if you unplug or make changes to card...

I have a customer who was using unified messaging on a BCM 450 but when they started using outlook 2013 the program will not sync up but works fine with 2010 Outlook . Is there a work around or is Avaya going to have a fix before in end of life of the BCM platform

We can see real time but reports will not print. Not sure but I think the dictory thats stores data may be full. I have repaired this issue in the past by purging the dir. Not sure of the steps have lost my documents on the subject. Please help or give an idea to resolve this problem. I'am...

My customer has a BCM 400 with 4 availale analog ports. The IT guys are proposing a 4 port fax server and they need an identifying DTMF signal for the number dialed so they cane route the faxes to the proper Email. This is a PRI so target lines are beening used. Please any help woild be greaty...

I have BCM 400 rel 4.0 and a customers network person ask if I could point 20 numbers to a PRI and send 3,4, etc.. DTMF siganals to 4 analog log extensions so they can route to the aprooperate fax receptant by the ID information I send. Maybe target line number or ??? Not sure if I can and...

I just replaced a bad hard drive in a BCM 400. Had to reprogram since cust. had no backup and the telephony programming was lost. Now when a second call comes in on the intercom call rings normal. Customer said that it didn't ring it just beeped and you could see who was calling. I just...

Guys I am able to attach a horn to the headset port of a digital set for aux. ring but it does not work off a IP set is this due to the signaling being IP. Is there a way to get aux. ring for a I2004

I have a customer who whats to connect a Polycom IP 7000 conference phone. So far all I found is as long as it is v3. Please verify if possible if any of you have done this or if my imfo is correct. Thanks in advance

Guys I have a BCM 400 4.0 that when the auto attendant answers and allows you to dial by extensions it take 2 or 3 attempts to get it to responded but will go through. I checked the patch history and it was patched just last year and they seem to be current. Not sure what it could be maybe...

I have a BCM 450 with the critical alarm code 12407 fan speed issue that still comes on even after replacing the Chassie fan. At first the alarm was coming every 15 mins so I replaced the chassie fan and the alarm slowed down to 1 or 2 alarms every few days at ramdom. Not sure if a patch is...

I have a BCM 400 4.0 that will not bootup my digital stations work but no media services VM element manager I have replaced harddrive with 4.0 from a working system and with a telnet direct connect the only thing that comes up on the screen is a triple hash mark. MSC was replaced about 2 yrs...

I have bcm 450 I just installed every thing went fine but while doing some target line assignment I entered a receive number that I guess was on another target line , Element Manager locked up with an error message box invalid DN and the retrieving date box stuck on the screen. I have tried to...

Guys it was a very long night changing a 400 out with a new 450 no ungrade new switch, have one media bay module in the expansion cabinet an ASM 8 Main cabinet has DTI in slot 1 and 3 DSM 32 in slot 2,3,and 4. Brain freeze how do I find out the dip switch setting for my ASM 8 in the expansion...

Guys I have a BCM 400 and 3 BCM 50s all networked for 4 digit dial between sites. 2 Days ago my customer said they could not call the site via ip trunking where the dns are 4000 but could call all others sites. After a little resesch I found that out of about 100 sets the only ones having this...

Help I have a customer who is trying to connect a 1120e back to the BCM 50 6.0 via the internet using 4 port lynksysRVO42 vpn routers on both ends First off is this possible or do we need to rethink this, Any ideas. Thanks Steve