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Dear Gurus I am tasked with moving several users from their current cubes to new cubes and keep existing DNs. All of users currently have 2616 sets and are going to get I2002 sets in their new cubes. How can this move best be accomplished? in ld 20, do I use the MOV or the CPY command? Is...

On my SSC NTDK20JA card, one of the faceplate LEDs is RED, which according to my NTP indicates that the SSC is running a self-test. The only problem is that the LED has been RED for several days now (over a week). Should I be worried? Amad

I just set up a I2002 set. All seems to be working except that calls are not going to the Voice Mail box. The user has a CallPilot vm box. In CLS of service, I have MWA enabled. Is there some other CLS value to enable calls to go to VM?

Hi, Which load will display the number of licences in use or available licences? Basically I need to lookup the number of available IP licences and Call Pilot licences for my environment. TIA Amad.

Hi, Can someone please direct me on how to remove the second TN entry for this user? I used ld 20/Easy Change to add the 252 TN and it's working as expected. I need to remove the 012 TN. Please help. TN 012 0 09 08 V KEY 00 H MARP DES 2SE57 6 OCT 2009 (2616) >ld 20 REQ: prt TYPE...

Greetings. I am attempting to build a i2004 set using the syntax below. The DN I am providing is unused but the error code suggests that it's not a unique DN. I've tried several unused DNs but I am getting the same error code. What am I doing wrong? >ld 20 PT0000 REQ: cpy 1 TYPE: I2004 CFTN...

Greetings. I am attempting to build a i2004 set using the syntax below. The DN I am providing is unused but the error code suggests that it's not a unique DN. I've tried several unused DNs but I am getting the same error code. What am I doing wrong? >ld 20 PT0000 REQ: cpy 1 TYPE: I2004 CFTN...

Folks, I need to switch some users around while retaining their existing phone numbers. I’ve printed out the DNB/TNB of each of their phones for reference. These users have a primary desk phone and a conference phone in their office. Questions: 1) I will need to move the desk phone and the...

We have several wireless handsets which are built as I2002s. After they tunr on and go through the initializing process, I see a "Duplicate TN" tyep error message. When I print out the TNs, they are valid TNs in use by other phones/users. How can I edit and assign these wireless phones to...

Does anyone know how to connect to the SECC Sybase database? I've been asked to provide connection information for reporting purposes. Also, does anyone have any opinions (based on experience) on whether such a connection is a good practice or not? The consultant who set up our environment...

I've a need to list the names, DNs, TNs in use at our facility. Can someone please tell me which load I can do that in and more importantly, is there a way to write out that information to a file which can be retrieved off the system? Or, should I run this report via CallPilot or Telephony...

Hello, I have an agent who is unable to login to his I2004 set. However he is able to login into his queue from another agent's I2004. I've power cycled the set, the node id and TN information is correct. I am hoping this is something simple, as I recently started supporting our telephone...