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Hello, I'm having an issue setting up internal paging to a hunt group. I set up a hunt group (775) and tried to create a button using the dial paging option, acion data 775. When the customer presses the button, it just rings the phones instead of paging. Is there some setting that I may be...

I'm working on an IP Office 9.1 with voicemail pro. I have a hunt group set up, with all users of the hunt group set to get messages via visual voicemail. The issue is, when they they press the visual voicemail button, the see 1/2/0 at all times. Once they click on hunt group box, then they...

Customer called and let me know that they are getting a message on their phones of a certificate expiring. The message does not indicate which certificate is expiring, and there is no error in system status about it. I've confirmed all the certificates are up to date, and cannot see one that...

I have a customer that wants to have an option in their auto attendant to forward to a cell phone. The thing is, they want that option to change weekly. Is there a way to set up a schedule within the auto attendant to automatically do this?

I'm working on a system that is connected to a centralized voicemail. VOicemail is up and running and working for 4/5 sites. The fifth site, is down. The odd thing is, if i make a change in manager, the voicemail will come up for about a minute once I send the config, but then goes down again...

I'm having an issue upgrading a system from 10 to 11. I've installed the new version of manager, but when I got to upgrade, it's not showing the 11.0 option. I have the upgrade license, but all it's showing me is I'm on 10 and don't need to upgrade. Any suggestions?

I have probably a pretty basic question, but it's been a long time since I've done hardware work on a BCM. My customer has an expansion module with a 16 station card. I need to replace with a 32 station card. My question is, can I just power down the expansion module to swap the card, or do I...

Customer reached out to me and said their system dial tone code is not working. I tested all FNE codes, and get a fast busy every time I dial in. Any thought as to what can cause these to all of sudden stop working?

Voicemail to email stopped working on IP Office 11.0 w/Embedded vmail. We are using O365. Confirmed that port 587 is open and confirmed that the account is good. Was working fine up until about a week ago. Any suggestions?

I'm trying to log into the web interface on an Avaya B179 phone, however, the PIN numbers are not working. If I use the 1234 PIN on the phone itself, no problem, but when trying to log in using IE, doesn't work. Any suggestions?

The main line to customers office goes straight to an AA. Once there, caller dials 1 for sales. From there, extension 225 rings 3 times, if no answer, calls forward to a sales group that I set up, extension 475. Issue is, when I dial in, press 1, and the call rings, it forwards for 1 ring...

I'm trying to upgrade customer system to newest version, however, when I go to do the upgrade, the files do not transfer. They all fail, then i get a status message of "insufficient space". This isn't a password error, as I have the correct password in. Has anyone else experienced this?

Has anyone noticed that it seems to take forever upgrading the application server? I am upgrading to 11 now from 9, and it has been upgrading one-x portal for over an hour. Has anyone else run into this?

I have a line coming in that is supposed to ring a group with 3 users, if someone from that group does not pick up within 16 seconds, the call should then ring another group. The issue is, the incoming call route is skipping the first group and going straight to the overflow group. I've...

I have a customer that is using the Avaya Call Assistant and the Outlook plug in. She says that when her desk phone rings, her pc rings as well. I'm trying to recreate the issue on my pc, as I'm not onsite right now, but cannot. Is there a setting somewhere that needs to be changed? Software...

I'm programming a bunch of hunt groups for a customer of mine for the sole purpose of making it easy for them to run call accounting reports. The request they have is that not all the hunt groups have their own mailbox, they want them to go to a single hunt group mailbox at each site. For...

We just purchased a J169 to use as a demo phone. This is my first attempt at it, and after putting in the settings, the phone seems to pull updates, however, I'm getting a message that says "SIP proxy list is empty". I can't find anything that shows how to fix that. Any suggestions or...

I'm working on a nortel MICS 5.0. Customer has certain features that do not work. Most notably, feature *1, *2, *3, voice call do not work. When i hit the feature code, it goes back to time and date. All of the voicemail codes work. I've rebooted twice. Is the box shot?

Is there a way to program a speed dial button fort a hunt group? I've tried Feature *2, then the hunt group DN, but that didn't work. I've tried Feature *1 just for the heck of it, and nothing there either.

I'm having an issue with hooking up a door box using a viking c-250 controller and a Viking E-40 door box. I'm trying to use an open CO port on the Avaya. Issue is, when I have everything plugged in, there's a lot of noise coming from the door box. When I hook everything up using my test set...