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  • Users: JRTrevino
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  1. JRTrevino

    USER RIGHTS, HUNT GROUPS DELETED FROM CONFIGURATION AFTER MERGE CHANGES

    ISSUE: User rights or hunt groups deleted from configuration after merge changes are saved. This is a known Avaya software bug on 9.1, 10.1, and 11.0+ software releases. *Issue doesn't affect every single client. This appears to occur in Server Edition with multi-site, or IP500v2's in an SCN...
  2. JRTrevino

    Agents reporting Echo while using Avaya Communicator and headsets (IP Office Platform)

    Agents are reporting hearing echo on calls. They are using Avaya Communicator, and computer work station with headsets. Users have reportedly already reinstalled both Communicator and IPOCC UI. Has anyone heard of similar issues? Any suggestions are appreciated.
  3. JRTrevino

    Avaya IP 500v2 on 9.1 with PRI (Twinning caller ID issue when calling internally ext to ext)

    Hello, The standard outbound dialing for this site is 9N, using ARS 51, which sends the client's main telephone number. I setup a separate outbound dialing code of 8N, routing to another ARS table. This ARS table has short code NSSi. When calling from an external number to a DID that is...
  4. JRTrevino

    Low Audio on SIP calls transferred offiste

    System Type: IP500 V2 Inventory: Slot 1= Combo Card (DS6/Phone2/VCM10) Slot 2= Base: Phone 2/Daughter Card: None Slot 3= Base: VCM32/ Daughter Card: None Slot 4= Empty Software Release: 8.0.51 Trunks: SIP trunks with Windstream/Paetec VMPRO Software Release: 8.0.3006 Issue: Low Audio when...
  5. JRTrevino

    Time on Partner ACS reverts two hours ahead after being reset manually

    Yo, SO far I have three Partner ACS clients that have analog AT&T lines. Each client is reporting an issue that after they manually adjust the time on the system (Feature code #103), that the time automatically adjusts itself to be two hours ahead. One client claims that it adjusts after the...

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