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  • Users: PlatGuy
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  1. PlatGuy

    CMS - MM Calls

    We are using CM5 with MM and CMS. If an agent makes a call to voicemail it shows as an external call in the report. Im assuming that this is because MM sits at the end of trunks. Is there any way to eliminate this from the report so the report only shows true external calls over a specific...

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