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Hello We are migrating from a CS1K to IP Office. We have a large number of hunt groups, both linear and RRB, with/without voicemail. We want to replicate the following example CS1K hunt group setup on the IPO Linear/Sequential hunt group 6 extensions within group, with option to opt in/out...

Good Morning BCM400 Version 3.7 We have a requirement for an extension to be setup to allow access to a small number of external numbers only. Ideally this would follow the process of setting up the relevant external numbers to correspond to the keypad i.e. dial 1 for external number...

Good Afternoon Is there a way to establish when IP extensions were last used? We have historical issues with staff members leaving or moving on and their associated IP extension being left in circulation. In the past we have addressed this issue by requesting an up to date extension list from...

Afternoon Bit longwinded this one........ We have an issue where IP sets on a ‘Secondary’ site won’t boot up – the set simply just continues to display ‘restarting’. 'Voice VLAN' (VLAN 2): 192.168.38.0/24 'Data VLAN 1'(VLAN 1): 192.168.8.0/24 'Data VLAN 2'(VLAN 5): 192.168.67.128/25 We have...

Good Afternoon We have a CS1000E with Call Servers (MGC 0-0 & MGC 0-1) split between 2 locations - both of which are on the same Campus LAN. Our Call Logging system is connected to MGC 0-0 on port 2. We want to move our call logger to MGC 0-1. I have printed off the ADAN settings as thought...

Afternoon We have an Avaya ERS5510 switch running with advanced routing software connecting to our managed WAN. We have a seperate Avaya ERS5520 stack (2 switches) so server a bank of servers. The 5520 has a single trunk port (switch 1 port 48) connecting back to the 5510 (Port 24). To add a...

Afternoon CS1000e running Rls 7.5 Call Pilot 600r Rls 5.0 We have 2 2250 consoles to cover our main DDI number. Callers simply queue until they are answered. Out of hours the operators place the consoles on night service and calls are then forwarded to the Nite position which is a single 500...

Afternoon We have a CS1000E running release 6.0 Call Pilot 5.0 Contact Centre 6.0 (CCMS/CCMA co-res, CCT & CCMM) We are due to have a call recorder system installed within our network to cover calls running through our contact centre - the agents are fed via our CS1000e and use i2004 IP...

Afternoon We have a CS1000E running release 6.0 Call Pilot 5.0 Contact Centre 6.0 (CCMS/CCMA co-res, CCT & CCMM) We are due to have a call recorder system installed within our network to cover calls running through our contact centre - the agents are fed via our CS1000e and use i2004 IP...

Good Afternoon BCM400 Version 4.0.2.03 Trying to setup a scheduled backup on our BCM 400 system to a network folder but am having problems. network folder= \\servername\subfolder User name= domain\firstname.lastname Password= ******** directory= subdirectory I have tried various variations...

Afternoon We have a CS1000e running release 6.0 serving around 300 1120E IP Handsets (0624C8G). Each handset is served by a 'dummy' DN, so that each users extension isn't physically build on a handset. A user simply logs onto a spare handset with their own DN using the IP Virtual Office...

Good Afternoon UK based network engineer Looking for some advise regarding CS1000 installation/maintenance training. I am currently employed (12 years) as a network engineer covering support of our organisations nortel voice and data networks. We have a number of CS1000e and Meridian Option...

Good Afternoon BCM 50 with 1140 and 1210 ip sets installed recently. The LED indicator on the 1210 sets isn't lighting to indicate a voicemail message. Can anyone point me in the right direction to enable this? Able

Good Afternoon Looking for some advise on choosing a telephone system to serve a new building. We have narrowed our descsion down to either a BCM or IP Office. The build will be as follows; 3 x ISDN2e 176 IP Extensions 8 x Analogue Extensions Voicemail Handsets Either 1140e with add-on...

Good Afternoon Looking for some advise on choosing a telephone system to serve a new building. We have narrowed our descsion down to either a BCM or IP Office. The build will be as follows; 3 x ISDN2e 176 IP Extensions 8 x Analogue Extensions Voicemail Handsets Either 1140e with add-on...

Good Afternoon We have recently installed a BCM 50 using a mixture of 1120e and 1210 IP handsets. One of our extensions - 1210 handset - is located within a noisy area and they have complained that they can't hear the phone ringing. Can anyone advise on a product that can be connected to the...

Good Afternoon Question regarding CDR information for CDNs configured on a CS1000e Rls 6. We have a number of internal numbers that have been set-up as CDN to route calls to our Contact Centre 6. These numbers are to be phased out over time an will be replaced with a smaller pool of general...

Good Afternoon Looking for some assistance with the following. To allow some of our staff to work from home on a permanent basis we had approached a company to provide a solution that would allow site to site VPN connectivity between our Corporate Cisco ASA and the homeworkers home via ADSL...

Good Morning CS1000E + 2 x Survivable Media Gateways VERSION 4021 System type is - Communication Server 1000E/CP PM CP PM - Pentium M 1.4 GHz IPMGs Registered: 16 IPMGs Unregistered: 0 IPMGs Configured/unregistered: 0 RELEASE 6 ISSUE 00 R + IDLE_SET_DISPLAY...

Hi We will be implementing a BCM50 with IP sets at one of our sites within the next month. The site is serviced via a managed MPLS WAN with managed router. We have an ERS 5520 deployed at the site serving the PC, server estate. Within the existing LAN we have a DHCP server providing IP...