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  1. ehfrancisco

    Mitel IVR and ACD.

    I have a Mitel 3300 PBX that I am trying to find an inexpensive IVR solution for. What I'm trying to do is eliminate robo-calls into my call center. I want to require callers to have to press a number before they are passed to my ACD group. I have been able to accomplish this (sort of) using a...
  2. ehfrancisco

    Calls on SIP trunks so as Private.

    Hi All, I have a question that I hope has an easy answer. I have a Mitel 3300 that utilizes SIP trunks through a Mitel Border Gateway. I have two actually, one in our corporate office and another in a remote office. Outgoing calls on the SIP trunk in the corporate office work fine. The caller...
  3. ehfrancisco

    Cannot logon to IIS7 website locally.

    I have a developer who is using Windows 7 and IIS7 as a development environment. He has a website with Windows Authentication that can be accessed remotely but if he tries to logon to the website from the Windows 7 computer authentication fails. He is prompted for his user name and password...
  4. ehfrancisco

    Mitel Prairiefyre 6110 Real Time SMDR

    Hi All, I have an unusual question. I have 2 Mitel 3300’s connecting to a Prairiefyre 6110. We use the 6110 primarily to monitor Agent activity and as a central point to accumulate raw SMDR data. This has worked well for a number of years but now we are trying to expand the use of the 6110 by...
  5. ehfrancisco

    Mitel IMAT Software Needed

    I am in need of the latest version of IMAT software. I have veraion 7.5.2.1 but my NSU requires a later version. Does anyone know where I might obtain a copy? I do not have a Mitel logon, otherwise I would just get to from directly from the source. Thanks, EHF

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