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What is the best way to replace the default "welcome to the message center, please enter a mailbox number or wait" greeting? Customer would prefer to provide a replacement greeting instead of recording one directly in. If I recall correctly, the record via handset method was used via the admin...

I have a customer not happy with the 1000 limit on logs. They are requesting the 3300 logging be outputted to a syslog server. Is this possible??

Does anyone know where the MiCollab Client Softphone call recordings go? Docs show they are recorded on local PC, but I can't find them.

Is there a maximum number of Multicall keys I can give an operator? I have a customer who's operator has 5360 with 14 Multicall keys. Instead of processing the calls one at a time, she answers all inbounds as they come in, then places them on hold. She then goes back through them to process...

MiCollab/MiVB Site was just upgraded to latest versions. Now when ACD agents retrieve a call from hold the Caller ID disappears and is replaced with NuPoint Port Name.

I’ve got a customer moving from an HX/5000 to a vMiVB. They have quite a few non ACD Hunt Groups, each with All RING LISTS, so calls roll through different groups of endpoints that back each other up. Anyone have any idea/suggestion to duplicate this configuration?

I understand "IP Device Only" can only make emergency calls, but what about inbound? Can I add an IP Device Only DN to a ring group and make it ring?

Anyone else having issue downloading software? I always use the Mitel Download Manager, but today I'm getting permissions errors in IE, FF, & Chrome. Using http option for now...

MCD 7.1 - I'm currently seeing the inbound DNIS called, followed by the IVR Hunt Group DN that answered (twice). Example: 5558151234 2600 2600 How can I eliminate the 2600 entries? I have tried various System SMDR Option settings and IVR COS settings, but cannot find the right combination.

MiVB - 13.0.1.28 Is it possible to use "Name Tag" hunt groups to identify specific calls to a SIP device? I am unable to get it working and am guessing I would need MiTAI to get this functionality and am out of luck.

Tyring to block ability to zero out of one NuPoint MB for a customer. I created a phantom w/MB that plays a greeting and hangs up. I set that phantom as the Attendant Extension for user's MB, but pressing zero took me to Primary Attendant. Set Attendant Extension as blank, but pressing zero took...

If you don't select the "save a copy of this backup", the tool still does a backup that it restores from during the upgrade process. Is this backup saved anywhere?

MCD 4.1 – SIP Trunks Customer reports fast busy when calling one specific number. Carrier provided packet capture with message header showing PBX Max-Forwards set to 26. Carrier wants PBX Max-Forwards set to a minimum value of 70 to resolve the issue. I can’t find anything set to 26 in the...

Anyone know of a way to check the CPU usage on an ISS with MiVB? System Info shows Memory Usage, Drive Usage, & Hardware (CPU) info, but not usage. System Monitoring shows Traffic, Free Memory, & Load Avg. I'd like to see some real time CPU usage if possible.

MXe 13.0.1.28 My first Generic SIP device endpoint install. Anyone able to light msg button for VM msgs? I have embedded VM w/Linksys SPA942 endpoints. Trying via *33 & #33 dialed from 53xx. Creating a MWI button on SPA942 in DB didn't help. Put MWI button for SIP DN on 53xx and it does light...

Lab setup: MXe-III 7.0 SP1 PR1 SPA942 programmed as Generic SIP device (x1010) (3) 5340e (x’s 1001-1003) ----------------------------------------------------------------------------------------- Working – I have two audio and ring indications. I can make calls to two DN’s (1001-1002) from x1010...

Got a Teleworker customer inquiry asking about Mitel Standard Linux's vulnerability to this worm? Anybody know anything?

My ONS extensions do not appear in my UCA console. I can add them as a new contact, but I have hundreds across 12 controllers. Is there a quicker/easier method?

I'm trying to find an entry that will either hide or move a name to the bottom of the list. I've tried star, asterisk, & tilde. Those three will change the order, but the extensions still stay at the top of the list ahead of regular users. I’d like them to reside at the bottom or disappear...

We are about to upgrade our largest and most important customer from MCD 6.0 SP3 (12.0.3.15) to MiVB 7.0 (13.0.0.83). 12 controllers clustered with 4 sites in 3 states. Centralized NuPoint 16.2.0.5 , Contact Center 7.0.1.0, UCA 6.0. Telco is currently PRI, with no SIP. Anything to watch out for...