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  • Users: EsmondChoo
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  1. EsmondChoo

    Change Computer Name for 8.9 NICE SNMP Manager?

    I have a NCFIII with NICE SNMP Manager SP7 installed. Once the computer name was changed, the SNMP EM console not able to access the TND shared drive and with Disk Accessible error prompt with \\OLDComputerName\UNISHARE$\ is not accessible. When i go to the EM console menu > View > Server, the...
  2. EsmondChoo

    NP3.1 playback 8.9 DVD RAM

    One of our customer is going to upgrade to NP3.1. They are asking if their existing 8.9 DVD RAM archived calls able to use Nice Perform interface to playback those DVD RAM without any calls records in NP system? We know that 8.9 there is analyse external media , wondering if NICE Perform 3.1...
  3. EsmondChoo

    NP3.1 Evaluation with 'Bound Interaction Start Time' Empty

    Can anyone tell me what does the Evaluation queries Column 'Bound Interaction Start Time' means and what is the funtionility? Recenlty, we have a problem reported that this Bound Interaction Start Time showing No Date and Time...Wondering how could this happen and what causes this? Thanks in...

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