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We are on BCM450 6.0 system and purchasing the 1230 IP deskphones. We are running the latest SU update and on UNIStim 5.1 release (firmware: 062AC8D). This is working fine. My issue is as I explore a possible future migration to IP OFFICE at some point, I want to make sure the IP phones I'm...

I recall reading something about being able to ssh into a VoIP phone. I've got some 1120 IP phones in a remote location and want to inspect their configuration. They work fine and I can ping them. When I ssh (putty) into one of them, I get a "login-as:" prompt. What login do I use? Any...

One of our users is asking if our BCM450 6.0 system will support a 3rd party softphone for Outlook, called: Bria for Outlook (see www.counterpath.com). It uses SIP - session initiated protocol. Is this even an option in our BCM environment?? I guess it speaks to how open is the BCM in this...

Here is a line item from our BEM - keycodes screen: ACTIVE NAT Traversal / Remote Working 1 Is the correct keycode for Remote Worker feature? I ask because the documentation only references "Remote Worker" description. VOJ

MCC Attempt to Connect to a Disabled Modem. CLID = 2699343135 This message shows up on and off in our Admin alarm logs? Does this mean someone attempting to dial into our BCM? VOJ

A while back on BCM400 we attempted to schedule BCM backups, but found they would take down call pilot in the process which impacted our 7x24 call center. Has this changed on r6.0? When and how to most BCM admins perform backups of their configuration and data? Best practice.. VOJ

BCM Monitor reports under the Voice Ports tab - Call Center section - 4 Assigned ports. Based on our utilization, I'd say we need to increase this to 6 or 8. Where does this get changed? Keycode, BEM, CallPilot or Hardware? VOJ

Any updates on the street as to what people are hearing about Avaya's direction and future of the BCM platform? We have a BCM50 we are about to out grow this year and considering an upgrade to a BCM450 for added capacity. We need 5 years out of the machine from an investment stand point...

We were just notified by AT&T Global Threat Management organization that a POTS line connected to one of our BCM50 at a remote office was detected placing international calls to Ethopia and Pakistan? This particular small office has a BCM50 r2, 8 analog lines / phones and used an...

We applied a recent patch (BCM450.R600.CTE-LMS-16) which finally fixed a problem with the BCM Monitor utility not reporting "under Line Monitor tab" on lines above 150. We couldn' track any of our incoming or outgoing calls on a LD T1 we had until this was fixed. In case any of you are...

This has been a nagging problem for us in our BCM environment and I've given up on trying to keep a static spreadsheet to manage a association matrix of agents to skillsets. It's too much work to keep up given our environment. BCM450 r6 with 100+ agents and 40+ skillsets. People are...

We are on BCM450 6.0 release and running a "Answered CLID/DNIS" report. This reports show Date, Time of Day, Key, CLID, DNIS Skillsets and Time to Answer. The question posed is this: Does the Time to Answer value reflect the hold time of all skillsets the caller may have been waiting in or...

I searched the forum and found some old sparse references to this topic back in 2005. We are very current on our BCM450 with the latest 6.0 release. So I'll pose the question again: Is there a way to block a outside call (originating from a land line and assuming it has caller id)coming...

For the absent-minded Call Center agents who are logged into a skillset and walk away from their phone BUT forget to FEATURE 908 (Make Not Ready), is there a cure..? Supervisor posed the question: if the agent forgets to make BUSY, can the Call Center pull the call back into the queue after x...

I have a pair of 3750G switches on 12.2(55)SE-IPServices I'm working on SPAN between these two switches. Each of these have trunks to other Cisco switches. My question is really what properties of a channel group make it different from a trunk. Is is simply a bonded group of ports in a...

We have a BCM450 on 5.0 release. We have one extension with DID# tied to it. When outside callers ring into this one phone and the person is busy on a call, callers route to the vmailbox of this digital T7316E phone. They don't want to leave vmail, so they press 0 to reach the operator and we...

I'm looking for solution here and some info from our avaya rep suggest there may be one. Our goal is ship an employee a Nortel IP Phone (pre-configured) to there home; have them plug it into their broadband internet connection and have it automatically establish a VPN connection (independent of...

We were running a BCM400 on 4.0 with two circuits: 1 local PRI, the other a LD circuit. After the BCM 450 upgrade(all new hardware chassis & migrated MBM/licensing onto a 5.0 release), I observed that the BCM Monitor utility under the Line Monitor tab was no longer showing the LD circuit line...

We are upgrading from a BCM400 4.0 to BCM450 5.0 soon and are planning to integrate VoIP phones (1200 series) in a remote office location 3.5hrs away. The present plan is to deploy a new AT&T MIS data circuit with new cisco router, firewall and switch gear. The 16 remote VoIP phones will be...

We normally allow only https:// thru the firewall to our BCM for CallPilotManager access. Found this doesn't work for EM. My questions is... what port(s) are the minimun needed to open up EM access to our BCM400 remotely over the Internet. VOJ