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Hi All- I am having an issue setting up my WebChat for IIS on version 4.0.1. I have all of my databases setup correctly but I cannot get the Web Chat Remote Service to Start. It keeps showing disconnected. I have reviewed the PDF document and have all the settings setup correctly and the...

Hi All- I am currently using Eclipse 3.2 for creating and editing IVRs for our company with the Avaya Voice plugin. We are currently on version 3.x. I am brand new at this and need alot of help. Do any of you have any helpful websites for creating an IVR and actually understanding it. Thanks...

Hi All- I have a strange issue going on in our Intergrated report for CMS 13.0. The guy before me created a custom report for integrated and it lists all of the queues and the agents name. I have an agent that logs in and takes calls but her name does not appear at the bottom where the other...

Hi All- We are currently using CMS 13.0 for our Avaya reporting tool. I am new at my position and the guy before me created a Multi Agent Multi Skill Historical Daily Report. I have been asked to change the PhantomAbondon to 25 seconds. I have went into the report and tried edit it but did not...

I have a sales agent who sometimes needs to work from home and she is logged into her phone at work. If she misses a phone call from the Sales HuntGroup then it goes to AUX out. Then she does not get any more calls from the HG until someone logs her back into the HG. Is there any work around...