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Looks like the override database audit alarm and backup alarm commands dont work in 3300 10.1 Any commands replace these? I've got a system with the Audit Failure and Backup failure alarms.

URL Line Key This is the first time I've seen this. On a clustered system (2 controllers) for hospitality, I understand you can't have a guest services button. On this property on the front desk phones they have a key programmed for Guest Services as a "URL Line" with the following string in...

Hotel property R6.0 SP3 Incoming calls can be answered and placed on hold fine. Outbound calls however, when placed on hold, immediately disconnect. Also tried creating a hold button on the 5330e phoneset, and same issue. I have checked the CoS for the trunks (PRI) and the Admin phones. Hold...

I followed this thread to create the "solution". "SX200 ICP>Ring Groups, Multicall App and Personal O/G Keys" The customer wants to be able to answer multiple calls from their extensions if the front desk is busy. I created the phantom extension and added Multi Call keys to the extensions. I...

I can go into the phone book, but we cannot enter personal speed dials. Is there a way to enable speed dial/ personal directory for the users? Stream Technologies StreamUtah.com

The base setup for the Mitel 400 includes one 6873 IP phone with one PKM. Since the Operator and Hospitality check boxes are in the permission sets, one can use two or more 6873 phones as consoles at the front desk correct? George Rimrock Telecom Svcs www.rimrockts.com

How do we go about adding Allworx to the list of phone systems in the wiring closet category? Thanks! George Rimrock Telecom Svcs www.rimrockts.com

So I ended up pulling the SD card, formatting and recreating the card using 9.0.10 and restored the programming. That seems to have taken care of the user's voicemail passwords disappearing issue. But I am still having a problem with the password on the SMTP settings used for Voicemail to email...

I HAD an issue with Embedded VM users passwords getting cleared out in R9.0.9. I upgraded the system to 9.0.10 and have not gotten any complaints of user passwords getting cleared but now my SMTP settings password is getting cleared out. I can set it, save/reboot and open the config it's there...

For some reason my customer with R9.0, Passwords are getting randomly reset. They do have VM Pro but the password is set and seemingly cleared from the config. I have changed the password in case someone is messing with me... But no explanation. Rimrock Telecom Svcs www.rimrockts.com

New IP Office R9.1.4 installed in basic mode with 3920 cordless phones on the ETR card. If a call is transferred to the cordless extensions they can answer but gets no audio. Thanks in advance for your help. George Rimrock Telecom Svcs www.rimrockts.com

For some reason I can't log into the IP Office (9.0.9) from Manager 9.0.9 and then Manager was upgraded to 9.1.4 while troubleshooting. I am able to log into system status. I am trying to log in to Manager using the VM Pro computer. I am able to log in using manager from my laptop 9.1.4. I keep...

Just recreated an SD card to 9.1.5 and then placed it in the IP500V2. tried to change mode but the IP 500 just would not take it. Tried rebooting the IP500 and still noting. Tried first with Administrator/Administrator, then tried with Administrator/password. Nothing. This is the first try at a...

I am installing a tech refresh system. An IP Office 500v2 for v2 lease return deal. Old is 8.0. New is 9.1.1... I see the export on IP Office mode but on a basic system can it not be exported and inserted into a new system? Rimrock Telecom Svcs www.rimrockts.com

IP Office Server Edition 8.1.63 I have a customer who has twinning working for their other phones but for this one user, the twinning wont work for external calls... only for internal. Trace excerpt below. I have tried changing the number to twin to... I have tried deleting the user and the...

So I have a customer that ordered 4 of these phones and an IPBS, but we have never installed these. Does anyone have a job sheet on these? The Installation and Maint guide is quite lengthy and I suspect that the majority of the items are not needed to get it up and running, similar to the SIP...

I am getting a flashing light on a user button programmed on the BM32. The phone is idle, but continuously flashes as if off hook. IP 500 v2 R8.1.65 Rimrock Telecom Svcs www.rimrockts.com

Cross posted with IP Office Partner edition message board. Customer has centrex, 2 lines, 4 extensions. Combo card 1) Callers complain that her speaker phone cuts or clips while she is speaking. I had her place a neoprene mouse pad under the front of the phone to absorb reflected sound (old...

Customer has centrex, 2 lines, 4 extensions. Combo card 1) Callers complain that her speaker phone cuts or clips while she is speaking. I had her place a neoprene mouse pad under the front of the phone to absorb reflected sound (old partner trick) but did not help much. Seems to clip more when...

I have a school that has one classroom displaying this problem; When a call comes through the AA the caller selects the extension 3149 (room 49) the call is redirected to the main phone in the office, ext 2103. If the caller is then transferred from 2103 to 3149, it again rings at 2103. The...