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We had an electrical power failure two days ago that has stopped the MWI from functioning for six of our 300 Modular Messaging users. "Clear amw all xxxx" didn't fix the problem and all the applicable services are running on our MAS. Any help would be greatly appreciated. Thanks. S8730...

After years of success, I am no longer able to connect to wireless networks on my Dell Inspiron laptop. When troubleshooting, the problem found is "wireless network connection doesn't have a valid ip configuration". I'm not having any problems with other devices connecting to wireless devices...

Most phones are digital in my organization and we enter *2 (followed by an extension or a 9 + area code + number) to activate Call Forwarding or we enter #2 to deactivate it. I'm unable to forward calls to an outside line on my 9670 IP telephone. Any ideas on why this would be happening...

Our staff members use the following instructions to transfer a call to a co-worker's modular messaging account: Press the Transfer button on your phone. Enter 5959. Press *##. Enter the other person's extension number. Press the Transfer button. Does anyone know if it's possible to program...

Currently, our phone service provider is sending only the calling number and not the caller name. (I verified this by doing a "list trace tac xxx" on the incoming trunk and seeing "NO-CPName".) A rep from the phone company said that the name portion of caller ID can be turned on but it would...

I'm pleading for anyone's help in getting me to understand how GROUP BY is used. The problem is I have items to report that I don't want to be part of the GROUP BY. I need to GROUP BY Emp ID, Ded Code, and Pay Date in order to total by Emp ID & Ded Code. I also need to report Emp Name, Emp...

I have some 9620 IP phones that connect fine except when connecting to one particular jack. From this jack, the phone goes through the normal motions and even contacts the call server but it never gets to the log in screen. Instead it displays "discover 10.120.0.11". Any ideas? Thank you...

I successfully create a temporary table of all pay dates for an employee: Create Table #tmp ( hr_pe_id Char(9), hr_pe_name Char(30), pyh_ck_dt Char(8), retire_code Char(4), retire_title Char(20), retire_amt Int, hrs_code Char(4), hrs_title Char(20), hrs_amt Int, hrs_wrkd_code...

I need to get certain payroll deduction codes/amounts from our payroll history for employee# 123456789. First, I want to get the employee’s pay dates from the payroll history table and write the records to a temporary table: Create Table #tmp ( hr_pe_id Char(9), hr_pe_name Char(30)...

When viewing a payroll record on a GUI screen, amt09(int, Null) is displayed as 61.77. When I output the data using SQL, the amount is 6177. How can I get the decimal point to appear? Thank you. S8730 Processors (Redundncy/Mirror Img) Aura 5.2 (Communication Manager) Modular Messaging 5.2

Managers here are scheduled for an audio meeting this Friday at 3 PM. Besides wanting to strangle whomever scheduled such a thing that late on a Friday afternoon, they'd like to know if it's possible for the call to be recorded so they could listen at a later date. Is this possible with Aura...

Does anyone know if there's an ASA app for iPhones? Sure would be perdy. Thank you. S8730 Processors (Redundncy/Mirror Img) Aura 5.2 (Communication Manager) Modular Messaging 5.2

Using Query Analyzer, I’ve written a query that produces an import file of employee data that is sent (via FileZilla) to a company we’ve hired that tracks employee benefits. My question is how would I go about automating this system? I’m new to this so it’s hard for me to visualize exactly how...

I attempted to remove a station and got the error "Extension must be removed from vector before removal". I did a list of my vectors, found the two that contained the station and I'm still getting the error. Is there a command that lists all vectors that contain a certain station? Thanks...

We have on-line teachers who have virtual extensions in order to use softphone to contact their students. The range of these 4-digit virtual extensions are between 2000 and 2700. We want the students to be able to leave voice messages for their teachers by . . . *Dialing a vdn (5999) *Hearing...

I created an auto attendant so that calls to a certain group of about 50 of our virtual extensions would go directly into their modular messaging accounts. Is there a way to limit the extensions accepted (i.e. extensions 2000-2050 only)? The current vector for this is listed here...

I'm working with a technician for Polycom who is setting up audio-only on their RMX. We need a total of 45 people on a conference call and he needs to know the max number of conference lines we have on our pbx. S8730 Processors (Redundncy/Mirror Img) Aura 5.2 (Communication Manager) Modular...

There are users in our active directory who do not have mm tabs and I need to assign them mm accounts. How does this tab get added to users? Thanks. S8730 Processors (Redundncy/Mirror Img) Aura 5.2 (Communication Manager)

We have a voice-only (no corresponding Outlook account) Modular Messaging account that, upon logging in, announces there is one voice mail message. After pressing 2 to retrieve the messages, it announces there are no voice mail messages. Any ideas? Thanks. S8730 Processors (Redundncy/Mirror...

Several people in my office have my number programmed as busy-ind on their stations. Is there anyway that I can keep their buttons programmed but stop the buttons from lighting up when I'm on my phone? Thanks. S8730 Processors (Redundncy/Mirror Img) Aura 5.2 (Communication Manager)