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MiCollab 9.2.0.32 MBG 11.0.0.309 I have the nextgen client version 9.2 working locally and via the internet. the mobile phone client also works fine. but when i go to https://fqdn.com/ucs/micollab and log in, the slider for the softphone doesnt respond to anything. webrtc is enabled. i also...

i have a customer that wrote a custom program to click to dial out of a program. i can see their code where its connected to the IP address on port 4000 and the commands it sends. on the Axxess it works fine, on the 5k it does not attempt to make the call. is there any documention on whats...

vMCD Version 7.2 SP1 PR1 MiCC Version 8.1 I have a customer with a single vMCD, single MiCC but multiple physical locations. We can call them stores. Each store has its own phone number and its own NuPoint Call Flow. Option 1 currently takes them to a centralized call center that handles...

has any one connected CableMAS sip trunks to a 3300? i dont see them on the SIP CoE or a config guide. I had asked if they are the carrier or an underlying carrier and they said its them. just looking for a starting point on these trunks.

Micollab with Voice on VMWare MiCollab Client for Windows Desktop: 6.0.509.0 MiCollab Client for Android: 6.0.505.24722 MiCollab Client for BlackBerry: 6.0.25.0 MiCollab Client Web Portal: 6.0.503.24413 MiCollab with Voice 6.0.206.0 Mitel Standard Linux 10.1.43 OVA 6.0.205.0 3300...

has anyone set up a gmail or yahoo account to send out alarm emails? i have a customer with completely separate voice and data networks and have internet but no access to their email.

MXE III Dual T1 Card Version 13.0.0.80 I spent all day today with tech support trying to get the T1 card on the 3300 to sync up to the T1 card on the Cisco. our 3300 replaced a Siemens system that they were able to dial through a T1 to the router and have it go to an unknown system in...

NuPoint Messenger Base Software Release 17.0.0.24 Rev 01 I have a customer that's going to be migrating from Exchange 2007 to a cluster of Exchange 2013 behind a F5 load balancer. I have Advanced UM working while pointed directly to a single a 2007 server. If I point it to the IP of the load...

Mitel 3300 MXe III v 6.0 sp3 12.3.0.15 Customer has a PRI that comes in to the 3300. sometimes callers and answered by the front desk and transfered and some are DID's. in either case, the outside caller id will show up on the display of the phone but if they ignore it or really m iss a...

MCD 6.0 sp3 vNupoint 16.2.0.5.01 this is basic vm to email i have my email settings programmed in the MAS under email config with the server name, email address and password. i am able to telent to the email server and send out a test email with that address on port 25. i configured a...

I have a Mitel 5000 version 6.0 and ACD agents. the agents have 5360s with the Mitel headsets. they are looking to get rid of the camp on tone in the headset. i have tried to change the flags that look to be labled as that but i still get the tone. camp on indications - no send alert burst to...

Mitel 3300 MXe III version 6.0 SP3 vMAS 5.0.216 MSL 10.0.46 Im having a strange issue with UCA. I have a site with two receptionists; ext 1000 and 1004. they both have the console option in UCA. For some reason I can’t get this user to show up in the UCA console. She is one of two console...

OK, im trying to map out my upgrade path and am just looking for some direction. i currently have a stand alone Nupoint Ver 12.5.2.9.01 (Release 3) runing on MSL 8.5.16.0. We will be taking the customer up to 6.0 sp3 on a 3300 and Nupoint to the latest release. my question is what version am...

working on a job with MAS, UCC v2 licesnes, and MXe III version 6. Im trying to get my twinning to work. I have my test phone set up that was built in the MAS with standard ucc license. I have a multi device phone set at ext 1012 I have a multi device hot desk set at 1*012 with ehdu enabled...

I have two MXe III's on version 6.0 SP3 on a new install. there is a physical controller at each site with those phones connected to that box and resilient to the other. I have page zones set up with all local phones in zone 1 and all phones at the other site in zone 2. The zones are set up...

what causes device dropped cti event? This is question coming from a vendor thats working on the call copy server on site but im not sure what would cause the 3300 to spit that out. its a 3300 MXE III running 4.2 sp2

I have a Mitel 5000 CS on Version 3.2.4.79. we have one site with 5 5312 phones connected via secure vpn back to the controller. i used speedtest.net to test the speed and came with 30meg down and 22 up from the site. when i dial an extension either at the local site with peer to peer on or...

We recently installed a 3300 MXE III into a cluster of existing 3300's. they are all on 4.1 SP2 There is currently a problem with one user having one way audio between the new site and an existing site. I havent verifiyed if its all sites yet though. There are 12 phones at the new california...

3300 version 4.1 sp2 10.1.2.16 Just added this system to a cluster. SIP is on system A and the extensions are on system B. No issues with SDS errors at all. I programmed 20 new DIDs from the provider sending 7 digits and anytime any of the numbers are called, they ring to just one phone...

I have a customer on a Mitel 5000 HX Version 5.1.0.49. they are using 8568 digital phones. The user wants to try and emulate a feature set they had on the old Panasonic digital system. This user monitors 4 other users...think secretary and bosses or assistant and lawyers is where i usually...