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Is it possible to have all inbound calls forwarded to a hunt group hosted on a CS1000. The BCM and the CS have h323 trunks set up between them. If this can be done, could someone be so kind as to give me a couple of pointers. Thank a mill. Peter

Hi guys. Management want to make all our users forward their calls to night service / holiday message at the end of the day to allievate the whole calls ringing and not being answered malarchy. We have set up a test OOH (out of hours) app on our callpilot and give it a SDN 0f 7012. Created...

We have a night service / holiday message which is played when our main console is put into night service. This is great for when callers call the main switch number but we have departmental hunt groups that would also like to avail of the service. Is there such a thing as a night service for...

A potential provider has told me that our BCM400 PBXs are not supported by Nortel/Avaya any longer. They are telling me that if I were to seek extra IP licenses or generally extend my system that Nortel/Avaya will not provide whatever I needed meaning I could not grow a BCM400 based system...

We are planning to embark on a voip project to link about 12 sites together using Nortel PBXs and some Avaya IP office. I understand, as far as BCM50s are concerned we should be OK by converting them to SRG50 but can I do the same with BCM400s and can i do anything with the IP office 406s? I...

I have downloaded the new SIP firmware for the nortel 12xx ip phone. I don't want upgrade the phone thru the normal attaching to the phone system/element manager method. How can i upgrade it using TFTP or whatever in a standalone scenario.

I have a task to try and get various PBXs in our organisaiton talking to one another. I have CS1000 and BCMs around and a few IP Offices as well. I was going to start using NRS on the SS to manage the call routings to begin with, I was also thinking of giving each site a 3 digit prefix so for...

I want to investigate a backup NRS before I get to in deep with my new voip project. Can i run a backup NRS service at a different site and as a virtual machine say in a data centre so in the even of the primary NRS on my CS1000 failing at least my other sites will still be able to query for...

Hi folks. I am trying to be a bit of a miserable sod with this one. We have a CS1000 (Belfast) which has some H.323 trunks and a lot more SIP trunks. We are trying to knit together approximately 10 PBX's around Europe over the MPLS. Currently 1 PBX (Dublin) talks to the NRS on our CS1000...

We have put all IT staff into a hunt group for IT support but depending on staffing levels the IT staff member will activate GHD on key2. This is a decent solution but poses one obvious problem whereby we cannot see if the members have activated ghd (becuase they are dispersed across multiple...

What is needed as a minimum to allow our users to record calls. We need the facility for staff that take credit card details. Seemingly it's a requirement. Our's is a CS1000 r5.5 with callpilot 600r. Any thoughts? P

Hi, we have a requirement to be able to copy any emails which are received from a particular domain to any user in our org or any emails sent to that particular domain from any mailbox in our org. I am aware of potential legal ramifications of doing so. Can I forward the emails to another...

I have a CS1000e and a number of BCM50s/400s and Avaya Ip Office 406. I intend on getting them all talking to one another over our MPLS. Here's the rub, I simply do not know what to do yet. I am also not asking anyone (yet) to tell me how to do this. I feel it would be wiser if I merely...

Hello brains. I have created BFS keys on a 1230 phone which reflects the status of the top level directors in our company, thus allowing the receptionist to quickly see a director's phone status. HOWEVER, the key shows the Text BusyFwd. The question is, can I customise the text that is...

I have two terminals which have a MCR of 4497 against key 1. 4497 is a DN which no associated terminal against it. 4497 has an external DDI assigned to it. How can I set things so that if 4497 does not get answered by either of the two terminal users that it call forward's to reception? Am I...

Trying to upgrade to v8 from v7. I got support to check the databse was AOK for upgrade and tests came back clear. Running setup from DVD1 on Commserve. Setup runs fine for 10 minutes and asks me the right questions. I download the latest database upgrade scripts and extract them to a...

Hello brains. External callers have been reporting terrible crackling on calls. Internal IP to IP calls are perfect and calls across the WAN are sweet too. Internal callers only occasionally notice crackling on the external calls. One thing I have noticed is that packets from the call...

Guys Has anyone any thoughts on a procedure for diagnosing crackling calls. What can I run at the CS1000 that can tell me any information?

Hello folks. I have a hunt group which has 3 members - 4446 , 4451 & 4516. It is a round robin type. It has PLDN 6000. I have created a new phantom DN (4499) with a DCFW of 9+external number. I wish to add the phantom DN to the hunt group but keep getting "SCH8820 - the DN is not valid for...

I am just throwing it out there to get some feedback and pointers and things that I need to consider for linking a number of IP Office 406 and 403 with a central CS1000 PBX. We use H323 to network the CS1000 to some smaller Nortel switches and I think I would like to continue with the H323...