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Upgraded Manager to 11.1 service pack 1. Our office IP Office is 11.0.4.2.0. No changes were made on our network. I can no longer access the IP Office with Manager on our network. SSA works fine. Sysmon works, but it takes 45 to 90 seconds to connect. Very bizarre this delay with sysmon... I can...

Is a keycode required to add this expansion cabinet to a BCM 400 release 4.0.2.03 please? We are plugging one in correctly but it is not showing up in BCM monitor. I am not a Nortel guy, just know enough to look dumb. Thanks in advance.

Trying to assist with testing an 016 w/ring generator and neither of us know what we are doing. I am 30 years large business and IP Office with a smattering of Nortel. He is a junior assistant. On a Legend, can we power it down, take a working 012 Basic out and plug in this 016 to see if it is a...

Mute button, then proc password and then pound key not working. Phone just ignores you if it is logged in and sitting idle. If you recycle power and press * to program the password does not work there either. When you press mute-pwd-# it just goes into restarting. Any ideas please?

Translations are set up in the IP Office and the NEC but I am not the NEC tech. I am the AT&T/Lucent/Avaya old phone guy. Successful SIP experience to Mitel and Nortel but with this 8100 when we call the 8100 from a 9608 etc. the NEC phone rings. If it does not have voicemail the IP Office user...

Good morning all. I have tried the method as described in FAQ for reloading an expansion module successfully once or twice a few years ago but feel rusty and am' seeing something that causes me to ask for a sanity check please. I am doing everything exactly as described in the FAQ post except I...

I've been out of touch on Definity/Aura/CM for a few years now doing IP Office and Blue products. Are they still using Provision for release 7 CM or is there a web management way now to import your stations, ARS etc.? Thank you.

Having trouble finding out some info on call log options in active sets/capabilities and preferences. Customer wants to use Call Log and likes the results but I cannot answer a simple question: "Available log space" and "log space" are numerical values but no where can I find what the number...

Good morning. I searched with no luck and have been googling various forms of my question but no luck either. Is there a command to status the cabinets please? Thanks in advance.

BCM 450 release 6.0 Looking through documentation without success: What exactly does it take to be an intiliazed mailbox please? Name recorded? Greeting recorded? Both? When I look at the activity of a given mailbox it does not tell me if it has been initialized, just whether or not the...

Placing calls to the skillset, if the agent does not pick up the call it continues to show "ringing in the reporting and the call after 6 rings rolls to the agent's mailbox instead of at 4 rings forcing the agent into a not ready state and routing back to the skill to the next available agent. I...

Set up paging using a shortcode to line 2 analog going to overhead paging. Works like it should but every now and then a user on some very old analog phones will accidentally put the line on hold rather than hanging up the phone. We are wondering if it is a case of banging the receiver and doing...

I could have sworn I did this a few years ago when I needed to pull stations from an old Nortel Option to build a new Avaya switch but after many experiments I am no where today. Has anyone used ASA to dial into any of the Nortel options via modem please? We cannot get Procomm to load and run...

One of two Voice Messaging SDN's, I am trying to remove one of them and cannot. I cannot find in the manual what steps I need to take first to remove it. We are using the other one on the stations for hunt/fdn etc. I am trying to remove it in the callpilot. I tried creating a new application and...

CAn no longer dial intl calls after slimming down from 4 pipes to 1 and the carrier putting us on another pipe. I am sending this: DCH 18 UIPE_OMSG CC_SETUP_REQ REF 000008E4 CH 18 22 TOD 14:44:03 CK 11DE662D PROGRESS: ORIGINATING END IS NOT ISDN CALLING #:2485675284 NUM PLAN: E164 TON: INTL...

I tried looking around at past threads first. Cannot find anything. Customer's phone shows 9 AM. Call teh phone and purpoely ignore the call. Check teh call log and it shows a missed call from 45 minutes in the future. Ever heard of this and know what to look for please?

No matter how I try and delete, remove all files/folders, start over. Etc. I cannot get Norstar Remote Manager to work again on a Windows XP PC that it used to work on. I can access the folders where the customer database is and see all my systems and system details but when I highlight a system...

I have a number that is a MIX and is marp on an analog, then appears on 9 digital sets on key 2. Microcall has no reports for this DN. Is it because it is MIX? Analog? Thanks.

Voicemail Pro on the UC Module. Version 9.0.400.965. I have been querying the Avaya support forums as well. This user has no PASS agreement or warranty anymore. When you try to open condition editor (or try to import/export) you get this info in a popup: "Unhandled exception has occurred in your...

thread798-1666125 This old thread asked the same question and he was provided some great info but no one specifically answered the question. Can anyone share with me how to reset one of these? The codes and steps to take please? Just to reset? Thank you.