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Our office has an old Merlin Legend system with two analog (wink start?) lines for incoming DID calls. The system has been running the same for nearly two decades and no changes have been made. Recently, when attempting to call a DID number from the outside, callers receive a message "Your call...

I think our old Merlin Legend system may be dying, but I thought I'd try to get some opinions here. The trunk on our system is just a bunch of analog lines with DID's. All's been fine for the last decade. :) Today, when someone calls a DID number from the outside, they get a reorder tone. I had...

I have an IP Office 406 and an old Lucent (AT&T) 8110M telephone from our old Merlin Ledgend system. Which system is used to trigger the message waiting light? My choices are: 101V 51V Stepped 81V Line Reversal A Line Reversal B On ...or none of the above? I'd experiment, but if V means...

After years of ingoring a mess I inherited, I've turned my attention to prepping our network for a migration from Exchange 2000 to Exchange 2010. A jump that big is involved enough, but I also have to deal with some remains from the original 5.5 installations. The organization is still in mixed...

I need a little help isolating a problem and I'm wondering if I have a version mismatch issue. Our company has had a 406 for 3 years and is sitting at version 3.0(59). It has 2 valid licenses "Voicemail Pro (4 Ports)" and "Additional Voicemail Pro (ports)" x 8. VM Pro, Key Server and USB dongle...

I have a "remote" 406 with an IP line connected to our "main" 406 which in turn is connected to a PRI. Voice networking is enabled on the IP line. For incoming call routes on the "main" 406, I've typed (can't select) the extensions on the "remote" 406, and all seems well (incoming caller ID...