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Partner ACS R7 with a Partner Messaging (4-port) was working fine until a few days ago when it was discovered. The users mailbox greeting answers and the caller can leave a message like usual, but the customer's voice mail lights don't come on and no message is accessible from their phones. When...

I've got MOH recorded as an integ-mus type on a G450 gateway. All my ip phones are on the same network-region as the G450 gateway. I've got SIP trunks coming into the S8800 CM5.2.1 server in another location. The G450 site and S8800 site, are connected vai MPLS WAN. If I put an external or...

I'm not sure if anyone has experienced this before but my ACM R15.00.0.825.4 S8730 w/G650, is not recognizing DTMF on incoming trunk calls. I've tested this with Analog COT, ISDN/PRI and SIP trunks, all terminating to a VDN/vector that is collecting a digit or digits after an announcement. The...

Has anyone experienced issue with EC500 and SIP trunks. SIP provider is Paetec for inbound/outbound traffic. No ISDN/PRI available. When a DID call comes in, it rings the desk phone and attempts to ring the cellular phone but drops after half a ring. Cell phone shows the missed call. The call...

We have new install of CM5.2.1 with 9600 series IP phones. When end users make an external call, the audio connection is 2-3 seconds behind the signaling so the user is missing the first 2-3 seconds of the conversation when the far end answers. We have SIP trunks for inbound and outbound...

I downloaded the H.323 R3.0 9600 .tar firmware file into the S8300D server running CM5.2.1. DHCP settings pointing IP phones to the IP address of the S8300 server for http. When IP phones boot up, I can see them accessing the S8300 server and I see the ha96xxua3.00.bin and hb96xxua3.00.bin...