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HI Chaps, Going crazy with this one. I have Communicator connecting through my SBC to IPO. Works fine. However when it registers the one-x info the IPO sends out is wrong its sending the IP of the one-x/serverEd. The one-x has a godaddy cert and the XMPP is correct. No issues with one-x...

Hi Guys, Odd one. IP500 v2 on R9 .3 i think. They have been doing call intrusion as a means for setting up a conference (bankers that will not do any different) They used to just have a couple join never had a problem. now however when one makes the call out sometimes 7-8 people can all...

Hi All, We have just implemented a new server Ed for customer all on R9 SP3 main server and secondary running on virtual servers. These dont really get used and are more for DR. everything is done from the old 500V2's as expansion systems. We have some strange issues with the sites that have...

Hi All very strange issue with contact store. We have a few users that are recording calls but there outgoing calls do not show in search and replay. They are being picked up by witness and going to the correct destination. I have checked the XML file and can see this. <?xml...

HI Guys, We have an 8.1 system having a Contact store issue. The calls for one or two agents are not showing in the search and replay list. Inbound calls record and display correctly, however outbound record showing SSA they record adds a .wav and .xml file into the data store of the...

I'm so confused. We have recently upgraded one of our call centers from R8 to R9. All was good. We have now just had a ticket come in for them as two agents have stopped showing in the monitor view. They display OK in manager. SSA. Monitor. It even shows the user in the logs on the CCR. but...

Hi Chaps. Need some help. We have 5 sites running dist vm pro with a local server at each site. they are on 8.1 9016 the mail sync works fine. but my secondary smtp settings for vm to email are not working. Has anyone else had any issues with this. I know it didn't work in previous releases...

Hi Guys, I was just going through some old posts and realized I didn't ever post my solution to this. Basically even though the Cisco was set to be completely open the phones still wouldn't register correctly. We spent a long time looking at this with Avaya and they came up with this. In...

Hi Guys, I am looking to find a better way to connect to our customers remotely than via Dialup. This is mainly cost related so I am trying to see if it s possible to setup a basic VPN from the IPO to a draytek router. I am aware of the Avaya firewall and reseller version of the on-boarding...

Hi Guys, Me and a colleague are nearly bald from pulling our hair out over this one. Heres the run down. Alcatel system linked to IP 406 WAN port. 406 is on version 6.1 this has R4 dect on the Kit. IP406 has SCN trunk to IP500 running same level and 96xx series phones. The dect can...

Hi Guys, I know this has been asked alot and all the help files are available. however we cannot seem to get this up and running. Every time the handset just sits at discover. We have checked the firewall at site and the remote router has been checked and changed to 3 other types of basic...

Hi Guys, Can anyone give me the best way to set up outbound CLI on a gamma IPDC trunk. I can set it on group ID's but id prefer it to just use the users SIP settings. Had it working before but stupidly did not right it down or keep a copy of the config. Its for a ip500 running R7 Thanks...

Hi guys, We have an SCN on an MPLS circuit with 5 ip office 500's all running 5.0.18 and VM Pro on correct version not looking and cant remeber the number of the top of my head but iv checked before and it is correct. All the users hotdesk around the sites alot for example one user may be...

Hi guys, hoping someone can help me with this. I have been trying to setup a callflow for our company so that you hit a menu and then if you type a mobile number that will set a variable and mean that when that variable is true the calls will route to the mobile number entered at the menu...

Hi Guys please HELP!! Iv got a customer running CCR on a ip 500v2 the CCU is on 7.0.12 CCR 7.0.2.6 The wallboards as soon as they start gettng calls are eating the memory of the machine they are running on. It doesnt matter what PC or if they are in the same switch as the server. Does...

Hi guys anyone linked adobe connect with ip office or know if its even possible. Im not going to lie I dont even really understand the adobe part. Just one of those annoying things a customer wants to know. Thanks, If only my girlfriend was as usefull as tek-tips follow me @LetsSupportNow

Hi Guys, Having an issue getting UMS installed for a client. They have a virtual server with server 2008 64. i have pre installed IIS before even touching the VM install. Yet when we run the install all we get is web campigne, no web voicemail! ANy thoughts. im stumpted. If only my...

Hi chaps, Hope someone can give me a bit of a better idea of if this is possible and if it is what ports ect are needed. Basically we have a customer that has just started using the softphone. They have people all over the world and find dial up VPNs a bit doddgy. They have asked the question...

Hi Guys I have guides from 4.2 up to 6.1 but has any one got one of Gammas guides to setting up the IPDC on R7? I no its basicaly the same but iv had a couple of little issues on our system and just want it as a good ref point. Cheers. If only my girlfriend was as usefull as tek-tips follow...

Hi Guy's, Any body seen the problem on both 6.1 versions of CCR. We have found that our in office wallboards and several clients, the wallboards when on 0 they flicker between 0 and 9. any body else seen this or found a fix.??? Thanks If only my girlfriend was as usefull as tek-tips