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Other than a Phone Manager Pro license what other licenses are needed for screen pops via Outlook are needed? As always thanks in advance, Jerry

Can SCN be implemnted with both sites having voicemail....one site will have vmpro, 2nd will have embedded vm. Thanks in advance. Jerry

Installed IPOffice 500v2 rel 8.1 w/ 8 cablevision sip trunks. Outgoing calling has never been a problem, works every time....incoming calls have been a problem. I can use an extension and dial the main number and it rings in correctly every time.....while doing this to test all 8 channels I...

Can anyone direct me to an install doc for the Dect IP RBS V2 Compact Base Station. I have the Dect R4 install doc but it doesn't refer to the RBS Base Station. Any help is much appreciated. Jerry

Ok, I'm in the process of upgrading a IP500v1 (control unit only) from 4.2_20 to Rel 8.0_18. I've received an upgrade license with a correct material code of 267785 with a description of "IPO LIC UPG R8.0 SML". All of this looks correct however when I added this license to the IPO the...

I have a IP500 V1 running rel/4.2_20. With the rel 8 upgrade license can I go directly to rel 8 or are there any intermediate steps. Thanks in advance, Jerry

I noticed on the IPO Support Dwn Load page there isn't a link to a rel 8 user cd....are we to use the 4.2(39) from rel 7? Thanks inadvance.

Ok so I have a Police dept that wants an analog line to ring on many phones but does not want it to be answered by voicemail. I know I need to setup a call route to make it ring at all but what can I point it to (all phones that the line will appear on has voicemail) so that it rings on their...

In a previous thread I asked about upgrading our new ip500v2 to 6.1 and if there were any issues with that rel. One responder remarked he had a problem with 14xx set firmware upgrades on expansion mods. Well I upgraded to 6.1_12 and also have the same problem. I have it configured for sets to...

Just purchased a new ip500v2. On start up it showed it was at 6.0(8) and we just upgraded it to 6.0(18). Can this be upgraded again to 6.1 without an upgrade license? In reading about licenses it seems to say that for the first 90 days it will run on any rel 6.0 or higher but after that time...

I have a 406v2 running 6.0(18). Do I need yet another license to upgrade to 6.1? Thanks in advance. Jerry

Ok I've got my ip500v2 rel 6.0 (18) w/embedded vm up and running however people are complaining it takes too long for an outbound call to go through. We have analog loop start trunks set for ICLID even though we don't have caller id. How can I shorten the setup time it takes for a call to be...

Has anyone had the pleasure of trying to install the new maint rel 6.0_18? I have found it will not upgrade an existing admin suite.....half way through the install a pop up window states Please Insert Disk 1....If you remove the existing admin suite it will install normally. Ya got to love it...

On a new IP500v2 Rel 6.0 (14) I have a DBM32 attached to a 1416 set. I've programmed User Blf buttons on the DMB and my question is when a station is off hook the red led associated blinks rapidly...is this correct? Seems it would be distracting to have many red leds flashing like that. Can't...

This is my first rel6 ip500v2. Does the supplyed sd card on a new ip500v2 need to be formatted? Whether or not it needs to be formatted is the next step "Recreate" the SD card. Thanks in advance, Jerry

We're setting up voicemail to email on an IP500 rel 5.0 (20) w/embedded voicemail. There is an entry that states; "Server Requires Authentication If the server requires a user account to receive and send emails, enter the details of an account configured on that server for use by the IP...

Ok, first time installing 16xx sets. They are going on an IP500 rel 4.2 (20) connected to the customers lan. I see in manager the 16xx Series IP phones do not support TFTP and require an HTTP Server IP Address to be specified. Next it states "HTTP Server IP Address: Default = 0.0.0.0...

I have an IPO 500 rel 5.0 install w/sip trunks. I've never implemnted sip trunking before and was wondering if anyone had a config they could share or refer me to a good install doc. Thanks in advance.

I'm installing an ip500 rel 5.0(18) w/embedded voicemail. I transferred the prompt files using the 5.0 manager embedded file management. I watched as aprox 631 files downloaded. I then changed the voicemail type in manager to embedded vm. Sent the config successfully....then cold started the...

Anyone setup conference bridges with embedded voicemail but not using the "conference meet me feature". It's on an IP500 rel 5.0, standard license...not professional. I've always used that feature w/voicemail pro but I'm being told it can be done w/embedded voicemail and without the conf meet...