Search results for query: *

Hi I understand that the SS 1000 console can provide repeated ring bursts at intervals for incoming calls while on a call. We have no remote access to the SX2000 and is anyone able to confirm before we go out there please. 1. can it be done. It does say in the console user guide that this can...

Hi MiVb 9.3 on MXe111 controller MiCollab 9.7 on VM integrated MBG We have registered 5624 phones via the MBG internal IP address in order that the call recording equipment can capture the audio via the SCR taps. Since doing this placing a call on hold from the 5624 phones fails and "hold...

Hi Miollab V9.7.0.5 with MBG V11.5.1.24 MIVB is 9.4 69xx and 5624 sets to be recorded. SIP trunks are not proxied on the MBG MBG is in server / gateway config with set override address set to the external IP address of the MBG and ICP side set to the IP internal address of the MBG We have...

Hi I have an AX with MIVB 9.4.1.21 loaded but it appears to have a VLAN tag of 2 See below from boot up. I can access the console ok but cant access the server-manager or 3300. In the pre 9 SW you simply connected to the maint port and entered vlan_off but this does not work on 9.4 Thanks...

Hi 3300 MXe 111 on MiVb 9 MiColab 9 I have had a poke around and found the below quote from KwbMitel in another post " Converting Licenses to UCC and adding MiCollab to a system ' I am a bit nervous as I need to move 10 x MiVb standard user licences from the MiVb ARID to the ULM but the...

Hi MiVb 9.3, MICC 9 and MiCollab 9.3 To log a MiCollab ACD Softphone into an agent group , any agent group you simply enable the softphone from the MiCollab Client using the radio button and to log out of ACD you disable the softphone. This works ok but how can the user receive non ACD calls...

Hi MiCollab client 9.2.0.26 Can anyone please let me know where to locate the logs when a user sends a diagnostic log from the client. Documentation makes no mention on how to retrieve these. Thank you

VMiVb 8.0 SP2 Hi all I have a number of these all relating to the same extension number. The device is a 6920 IP set programmed on the primary Cluster is for resiliency both controllers on same SW. These errors are on the primary controller and no SDS errors on secondary or failover...

Hi all vMiVb on MiVb 8.0 SP3 integrated with vMiCollab 9.2 I don’t like to add posts here before I have thoroughly researched Mitel and other documentation as well as posts on this site but I am hitting a brick wall. This is what I am trying to accomplish please see the link from Mitel...

vMiCollab 9.2 with MBG integrated with vMiVb 8.0 SP3, The MBG is in server / gateway configuration. I have not installed a SRC as yet but have been tasked to do so. Documentation on SRC seems to vary as there are many ways to integrate the SRC but this is what we are trying to accomplish...

Mitel 3300 MXE111 on MiVb 8.0 Interesting to see if this can be achieved. After researching I think not but perhaps someone has a suggestion that will work. Herse the scenario. DDI number currently rings to an extension. The user wants to call forward / divert calls to 5 different mobile...

Hi I am just starting to go through these and so far have been able to update one vMiVb with no issues but falling over at my first attempt on a 3300 controller despite thoroughly going through the Mitel document Root Certificate Update Procedures for Pre-MIVB 9.0 so any assistance is...

Standalone 3300 MXE111 MiVb 8 embedded voicemail I am trying to eliminate the display of the ring group number on the 6920 IP sets when incoming calls to the embedded AA are transferred to a ring group. The display shows the callers number and the ring group number the customer wants only the...

Hi I have studied the migration documents and completed the update course I have also read most / all posts relating to this here but as this is the first upgrade to MiVB 9 I thought I had better seek further advice / reassurance. I have a new platform on the way 3300 CX 11 with the correct...

Mitel 3300 MXE111 on MiVoice 8.0 The issue is 6920 sets in ring groups show missed calls despite the fact that the call was answered by another member of the ring group. This is causing some confusion as ring group members are calling back and being informed that they have already been helped...

Hi We have an AX currently running old software 4.1 and the customer wants to upgrade to MiVoice 9.1. The issue is that Mitel themselves can not find a part number for the suggested 8GB Flash 1 card as stated on there migration guide as extract below. I can only assume this is a typo on the...

Mitel 3300 MXe11 on MiVb 8 Mitel has no access to Internet. I need to apply an enterprise licence to the controller that has no SWA so can't upgrade. I have read several posts regarding licencing via the SI tool from a PC / Laptop that does have Internet access but these do not describe the...

Hi 3300 AX controller on MiVoice 8.0 This customer is currently using a 5550 console and it work fine on MiVb 8.0. There is a need now for a second console and sourcing an new 5550 is difficult. I have looked at the docs and can see the migration method from 5550 to business console and as far...

Hi Trying to automate the following as seamlessly as possible without using call forward keys and so on. I have two department groups associated with two ring groups with incoming calls routed to these via an external auto attendant options 1 and 2. Department A outside business hours want to...

Hi I am not in a position to test but thought I would ask the question. The new Business Scheduler in Mivb 8 that is associated with the call rerouting form as opposed to the Scheduler under Maintenance and Diagnostics. I have searched through all of the help files associated with both but...