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I have a CS1000e with the basic ACD package. The reports are used for our main call center so I started capturing the file in Procomm. Everything works great except that the reports start to wrap the text after 80 characters. Here is what the report looks like now: REPT 1 ACD AVG CALLS...

One of my users wants to be able to forward their DID to their cell phone at their discretion, however, when they forward it to their cell they only want it to ring between 9AM and 5:30PM Mon-Fri. Outside of those times they want the calls to go to their Call Pilot voicemail. I thought the...

I just switched our ACD Reports over from a dot matrix printer to a ProComm capture file. Is there an Excel Macro out there that I can use to convert the text file into a more "user friendly" format? Thank you!

I want to capture ACD C2 reports to PC using ProComm. I found a thread from John Poole from 2005 that does what I want to do. Any assistance would be helpful. Thank you.

One of my departments is set up as an ACD queue. They have never asked for reports until recently. When the system was first put in it was set up to print on a dot-matrix printer every hour with a summary report at the end of the day. Today they made a request for last week’s report and I...

I have been asked if it is possible to send a specific message to a list of cell phones (12 local cell numbers). The requester would like the message to play when the cell phone is answered. For example: if there is an emergency and the department head wants all technicians to report to a site...