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  • Users: teletech2
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  1. teletech2

    Lync 2013 (skype for business) Conferencing

    We have an Avaya CM 6.3 and Session Manager. We also have Lync 2013 (Skype for Business). We want to leverage the conferencing capability in Lync. Not looking to do enterprise voice, just make use of the conference capability. Have a DID set up on CM, pointed to Session Manager via internal...
  2. teletech2

    Replacing 2250 consoles with 3905 phones & ACD

    We are replacing our 2250 consoles with 3905 phones setup on ACD & using skills based routing via AACC6.0. This works fine as far as the skillsets and phones go. However, due to the amount of calls and the information the operators need access to, we will also be using a PC Console set up from...
  3. teletech2

    Nortel 2250 consoles and Amcom PC console - dropping digits

    We are currently using the Amcom PC Smart Console on a Nortel CS1000E with 2250 consoles. We have used this set up for several years. We recetnly moved our operators from their original site that had a CS1000M that had been upgraded from an option 61C. Intermittently, we have had problems...

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