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Can CMS V.18 or the CM 7.1 inform me if a call is waiting in queue for too long and send an email or other notification other than CMS reports? i have a manager who does not want to sit and stare at the CMS report boards to see why calls are sitting in queue. thanks, troy P.S. we will be...

I just upgraded my CM to 7.1.3 and all our G430 gateways also at each of our 11 sites. I upgraded the firmware for the 9641GS to 6.82.2 to comply with a security vulnerability. I also upgraded "I know" our very old 4621 IP phones and from 2.230 to 2.9020 and it seemed to be working fine till...

I currently have a working EC500 system setup for our security department. the thing is this, I currently have one desk phone "digital" with one EC500 cell number. Security has asked me to add an additional cell phone to one of the digital phones. how do I add two cell phones to one desktop number?

I currently have a working EC500 system setup for our security department. the thing is this, I currently have one desk phone "digital" with one EC500 cell number. Security has asked me to add an additional cell phone to one of the digital phones. how do I add two cell phones to one desktop...

I have a 7.0.1 CM and we want to move our call centers to the 9640G with expansion module. the expansion module has 10 buttons setup for "q-calls" then I put in the que number, lets say "14". this will now show on the expansion module as 14. the agents want to know if the "14" can be changed to...

we just upgraded from CM5.2 to CM7.0 on a virtual environment. Now my local trunk will not send Caller ID info to cell phones. if I make a call from my desk phone directly to a cell it will show "Unknown". if I make a call from my desk phone to another desk phone that has EC500 turned on, it...

I'm using CM5.2 with MM5.2, no MSS, all vm's share with exchange 2010 storage. I have a phone number 4444 that goes to a department mailbox, where messages are left and I setup a coverage answer group so all phones ring when the number is dialed. user will listen to the message via desk set by...

I have a Avaya 8730 server running CM5.2.1, with a G650 cabinet, the protocal is H.323. does anyone have or know where I can get a drawing of where dial tone starts and then ends at a phone?

I have a Polycom SoundStation2W phone that all of a sudden lost registration with the base unit and it will not register back to the base. No changes have been made to the phone settings, it just stopped registering. Any Ideas?

I have a NEW user that can not get a zip tone at all, everyone else is fine, the phone will ring, the display is fine, the call works without any issues, just can't get a beep in the headset. i changed out the phone "Call Master V" and headset "Plantronics" with a known working one, still...

Can someone tell me how to install One-X Mobile on my Blackberry 8330? I was told that it doesn't work with IP Office, so how do I make it work with CM? Thanks!!

Where can I fine the one-x mobile software, and can anyone tell me if it loads on the PC or PBX server. I want to test it, so I will only have one license install. Thanks

I have a remote site that connects to my main site via VPN, the user now wants a 9640 IP phone connected at their site. How do I connect a IP phone using VPN? I have internet, Fortigate firewall, and Linksys switch. Thanks!!

I'm looking for the latest version of VAM, I have 3.1.12 but am having a real hard time getting it configured. I get a "timed out" error when trying to get VAL board information. I just thought that the latest version would be easier to setup. Thanks

I would like to copy a current announcement from valboard 02A02 to valboard 006V9. The valboards are located at different sites, one annc. is the main and the other is for DR purposses. Thanks

Would like to route calls to the IS Help Desk number when an individual calls a tech directly. For instance, if a person dials directly to ext 4465 and I do not pick up the phone after a number of rings a voice message then comes on stating, "The tech you are trying to reach is unavailable at...