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Anyone run into the situation where IPO Manager shows Voicemail Type as Voicemail Pro on UC Module with the correct IP address, but Web Manager shows Voicemail Lite/Pro also with the correct IP address? However if changed in Web Manager to Voicemail Pro on UC Module, Voicemail Pro stops working...

Anyone run into an issue where Avaya Communicator - Telephony only (NO one-X Portal) successfully Loads Contacts when locally connected to the network, but does not load them when Remote? Just says Loading contacts... Is this possibly a TCP/UDP port issue? Everything else that's supposed to work...

Trying to figure out the best way to make voicemail pro 9.1.5 condition for 1st Saturday of every month. Have a Customer where they are open Monday thru Friday (closed for lunch) but also open only on the 1st Saturday of every month. Is there an easier way to do this without having to use the...

Has anyone experienced in Manager with Analog where you try to choose other lines other than Line 1 but cannot; it keeps going back to Line 1. This system is 8.1(95) with only one card as a Combo card. If anyone has, please let me know what was done to resolve, thanks

Just a few questions as to how well the Mitel system(s) perform. 1st off, are they competitively priced? Are they not too hard of a sell? Are they dependable? Do they have many software-bug problems? Will they require a significant amount of training time to learn? How about feature rich...

Will be installing an IP Office with several analog "POTS" phones & using embedded VM for a small hotel. Anyone know of a "very easy" way to clear a VM box of all messages for when the Guests leave if they just so happen to save or not listen to them? We were thinking if there was perhaps a way...

Has anyone had issues where VMPro was not saving changes after Save & Make Live? The Customer thought they'd be smooth and change the directory for VM files, so I think this is where my problem may lie. I will be revisiting the site later this week and would like to know if simply moving the...

Does the IP Office (latest version) require an ATM4 card for the soft modem? Have a system with no ATM4, just a PRI and can't get the RAS extension to answer even internally, let alone even get it to ring. I just get busy tone

What's the secret to set Forward Unconditional On remotely with a Short Code? For example, the User calls in, gets their voicemail, uses a DTMF Breakout with a Short Code to turn on and another to turn off. Does anyone know of a "custom" Short Code that can be created to produce the desired result?

Is there any way to import the Users' saved voicemail messsages so that they have access to them on their phones? Re-imaged a UC Module yesterday and saved the database, accounts, greetings, names, and wavs folders. All went well with everything else, however after importing the messages from...

Has anyone experienced this? IP Office 500v2 Rls8.0.15 Embedded VM-IPO Mode CAN access the short-codes but they are not visible in Manager; fields are just blank...

Saw the FAQ's already but tried every one I thought it could be according to description. Anyone know which firewall port(s) the Embedded File Manager uses?

Need to install a different VPN appliance at a Customer's site. They currently have a SonicWall SSL VPN 200 behind a firewall/Gateway, however this device Can not provide a VPN connection for the VPN remote phones being installed. Would like to know if anyone has any advice as to how to go about...

Scenario: Customer has a Receptionist and multiple phones within a HG that all ring simultaneously then go to AA after 4-rings; The "multiple Users" want to be able to ignore the call that the HG provides (whenver they feel like it) and have the Receptionist screen the calls, however they also...

Is it possible to have 2 user VM boxes on 1 phone? I've tried "V<extension#>" and message notification didn't work nor did I see the VM box in visual voice

Just wondering if there is a way to program for Hunt Group button appearances. --I know and have tried coverage and bridged appearances to an extension in the Hunt Group, but that's a no-go. What I'm trying to accomplish is for a Hunt Group Call to be visibly obvious that the call is coming in...

Do you need Preferred Edition to use the Mobile Worker License?

Is it necessary to have an HTTP or FTP server for the VPN files? I've tried loading the files onto the phones by putting them onto the embedded memory card on the IPO 500, setting the HTTP and FTP server IP address as the IPO's IP address, and following the steps by entering a sequence of keys...

I would like to configure some analog lines on a BCM in office "A" to ring on a BCM in office "B." Is there a way of doing this? I know there's certainly a way of doing this with DID's. One condition though, forwarding from phone in office "A" is not an option, it needs to be seamless... BCM...

Can someone please help with the following scenario? 1.User has call on phone and places it on hold. 2.Hold Timeout expires and rings back to phone that placed call on hold plus additional other phones. Can this be done? I was thinking with Coverage or Bridged Appearance...however when tested...