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Hi, Is there a document/diagram which shows how TN circuit packs are connected to data network? I am looking to find how Medpro,IPSI,CLAN connected to data network. Medpro and IPSI have active and standby config. We see packets discarded when we status medpro boards. We have 2 S8700's...

Hi, We replaced CLan's and reseated them, still problem exists. Any feed back is appreciated. Thanks.

Hi, We hear static on menu greeting when users dial toll free numbers. We see Jitter and packet discards in trace and when we status medpro board but our network team says they dont see any network issue. What i am looking for is what route the call took to get to the switch to play the...

Email notification suddenly stopped working when user receive voice mail messages. It worked for 6 months. I checked wso server and all fields in notify me > automatic rule looks good including email address. any ideas? thanks.

We have user whose Voicemail is full at all time and unable to leave messages. Any ideas what needs to be done? Modular messaging 3.0 Thanks...

Users complain that menu greeting is either very loud or quiet. Also there is static when greeting is played. This occurs when they dial Toll free numbers. How do we troubleshoot or resolve the issue? Whats the first thing to check? Thanks... Cm 4.0 , S8720

We are trying to upgrade CLAN by putting file in CM. Which folder of CM the firmware file should be downloaded? it is in /var/home/ftp/hub. when we try to FTP to clan and then "put /var/home/ftp/pub/filename" getting error 553 cannot create file, permission problem. Cm 4.x s8720. please...

Hi, I am backing up CM 5.x on daily basis to HTTP server to C:\. I am unable to direct to any other folder. Is it ok? The files i am backing is XLN,OS and security files as only these files can be backed up regularly. The question i have is when i backup these files, is it backing up the...

what is the procedure to clear MWI data in MM 3.0 ? thanks.

We are getting "fast busy" on a IP trunk between our two main sites. What do i check to troubleshoot? i see all Trunk members inservice/idle on both sides and not in maintenance mode. Shall i trace the call and check denial event? I assume telco is not involved as this is IP trunk? Am i...

List trace shows Switch is not inserting "00" when user redial using missed call log to international destination and the call fails. The call goes through fine when user manually dial the digits. User is at remote location off main site. what needs to be done to resolve this issue? Cm...

I need to crate a new TEHO route pattern and map to trunk group. What is Teho, why do we use that? The command i am using is change route-pattern xxx is that correct or i am missing something? s8720, Cm 5.0 thnks...

Just a simple question, what is the command to reset G450 mgp after SW upgrade in BAnk A or B? I know for G700 it is reset MGP, i dont see this in G450. I see Reset chassis, is that reset MGP as well? Do i need to copy running startup before reset? thnks...

Hi, I am upgrading G450 firmware and backup of annoucement files failing using VAM tool. what is the CLI procedure to backup annoucement files? What happens to announcement files after G450 upgrade? Do we lose it or it stays as we are not upgrading announcement board? Also, Do we run...

the primary controller on mgc list is not reachable, we need to change IP address so that MG register back to main site. whats the command to change media gateway mgc list and primary controller Ip address? Do we need to reboot MG after changing IP address and mgc list? If yes, do we reboot...

Hi, Call fails when user calls from missed call log to international destination. When user dials manually it works. list ars route 0094162934914 for location 60 shows it takes route pattern 407 Dialed Total Route Call Node String Min Max...

I need to enable calls to india from tokyo. Tokyo is in location 30. What i think is enable it in ARS location 30 table by adding dialed string min max route pattern call type 0091 10 18 r8 intl question is : since i am using location based ARS, do i need to...

When users call external numbers ,another number is showing up on the recipients caller ID rather than that of the person who is calling. The user is calling from 1800 number but caller ID not showing 1800 number. kind of weird...what do i check to isolate issue. s8720, cm5.

Hi, i have a user who recieves international call and when he tries to call that number from his missed call log, the call fails. The list trace doesnt show any denial event.. users station has COR with FRL 5 and the route pattern has COR with FRL 2. I thought maybe FRL is the issue that...

Hello, Our 911 feature is not working, I checked and found call type in ARS table is set up as "svct". Do we need to change call type to "alrt" in order it to work? Why it is setup as "svct" ? Thanks...