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Hi everybody, I have some workstation which are not reconized by SAMS based on the CLS server. The screen agent is working in the workstation. It's seems to have no network pb. Do you have any idea please? Is there any limitation license in the registration of SA? Thanks Hil

Hi All, I have 7 schedules to record 6 interactions per Agent. The pb is that I can't get exactly 6 recordings for all agents. I think that the pb is due of performance limititation because the call center is big (plenty of calls). What is your advise? Hil

Hi All, I get the error "Security_Violation" in the Media Provider Controller in VoIP Logger. I'm doing an integration with Alcatel R8 IP DR_Link. The licenses seem to be ok according to the documentation. The configuration as well. And the materials follow the prerequisites. Thanks for your...

Hi all, Some times, when I run ie to get the home page of the perform I get an error. "Error occured during the initialization phase. Click Relogin to try again." Any idea please? Thanks. Hil

Hi All, I have some recordings with the error E121141.Those recordings contain no voice. Could you help me please? Configuration: NiceLog 8.9 CTI AES Active VoIP Logger. Hil

Hi All, My Config: Nice Perform 3 SP4 Logger ICU on COPBX (With Multicoupler) 3 Trunks E1 PBX: Alcatel OXE 4400 CTI: Genesys When I am saving a record, I get this error message: "The record content only screen and no audio" But my record seems to be only audio, I have only the symbole of the...

Hi All, I need to know please how to find the patches which are installed in the nice perform 3.0 SP4. Thanks