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Hi, We are installing an IP Office 500 for one of our clients at their new office with a PRI Card for their ISDN 30 that is been migrated from across the road. BT have installed a NTE51D at their new office which has an RJ45 connection labelled as Traffic. Do I just connect this to the PRI card...

Hi, Does anyone know how to downgrade the Avaya 1608 phones? I currently have a phone on firmware on version 1.301S that i cannot get working with an IP Office 500 version 5.0 (8). I have however got the same phone on a lower firmware version working ok. Thank you in advance.

Hi, I have an Avaya 1608 phone that i cannot configure. I think it has some IP details which are incorrect however when i press * to program it asks me Enter PROCPSWD. I have tried 9999 but the phone reboots. I have also tried to reset the phone using mute 73738# but it will not reset the...

Hello, We have just bought an Avaya DS30A to connect BT Nortel T7316 phones onto an Avaya IP Office 500. I was hoping this would just be like a DS30 and allow phones to be connected through structured cabling using RJ45 cables. Unfortunately the DS30A has come with 2 RJ21 connectors for the 30...

Hi, Does anyone know a way to stop an incoming nuisance call on an IP Office 500? I have setup a new incoming call route with the Incoming CLI set to the number I wish to block. I have then set the destination as a shortcode that Clears the call. This works ok for the main number but does not...

Hi, One of our customers is having a problem when printing Word documents containing jpeg files to their printer. They are using the latest HP Universal Print Driver PCL6 and are receiving the following message. Subsystem: JPEG Error: UnsupportedCompressedFormat Operator: ReadImage Position...

Hi, I am currently working through an Exchange migration from Exchange 2003 to 2010. I have to new Exchange 2010 server setup in the domain and working ok. I am now at the point to move the mailboxes from the 2003 server to 2010 server. Does anyone know if I have to do anything with Contacts and...

Hi, I am trying to setup a 3Com Baseline 2426 switch for an office that rents out office space. They have a DrayTek router for the internet connection that is connected into port 26 and a shared printer in port 25. I need to create a separate VLAN for each office so PC’s in each office can only...

Hi, We have recently updated our IP Office 500 to 5.0(8) and since the upgrade incoming callers names that are in the directory are not being displayed. Only the number is displayed. Has anyone else experianced this issue? we are using IP 5610 phones? Thanks,

Hi, Its been driving me crazy, is it possible to turn of the button press beeps on an Avaya 5610SW IP Phone? We also have some 1608 phones and within the menu you get an option to turn the beeps off. Just wondering whether its possible Thanks for your help.