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  • Users: Emam21
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  1. Emam21

    Real Time & NCC issue

    Hi All, Can any one give me any idea for this issue. I have NCC and 4 CCMS(A,B,C,D) networking enviroment Rel 6.all servers with SU5 lineup except one site(D) with SU6 lineup. I have network skillset based routing(NSBR)named LOYALITY_NALO .all the agents of this skillset are logged in site D.the...
  2. Emam21

    Call Disconnect

    Hi All, I hope good day for all.can any one suggest any way to monitor agent phone set to know who termintae the call.the agent or the customer or call dropped.I have CS1000M MG Rel 5.0 .the system connected to the PSTN through 25 E1 for the incoming calls so it's too difficult to enable...
  3. Emam21

    Outbound historical report issua

    Hi all, I have an issue with the Campaign call details report. some desposition code appear appear blank although all other parameter(call duration-call time-talk duration-....etc) for this call is exist. any one can interpret to me what does it mean??? Regards, Emam
  4. Emam21

    Campaign Call Details

    Hi All, Would you please any one provide me with docs descripe the meaning of each field in the campaign call details report as am confused. i have report with this result. Contacts accepted by agents:2753 Contacts closed by agents:794 Voice Calls made:3135. can any one interpet to me...
  5. Emam21

    Campaign Size is 5000 contact

    HI Every one, Any one can assist me.I have CC 6.I tried to run Campaign with Contact list 10000 customer but i got error message indicate that the max no of customer list is 5000.any one knows how can increase the campaign customer list size??

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