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Hi Guys, I have a law firm as a customer that was having issues with the phones not downloading the correct firmware they were currently on 7.0.27 i decided to upgrade to 7.0.36 to see if there was a correction in the upgrade for this specifically. My problem with the firmware was resolved but...

Hi Guys, I have an installed IPO 500v2 9.1.5. IP 172.25.152.50 90 IP PHONES ALL IN SAME SUBNET IPOCCSERVER 9.1.2. IP 172.25.152.48 VMPRO 9.1.5. IP 172.25.152.47 I need to install 40 additional phones in subnet 172.25.101.xx they all say they cannot contact call server. I tried to ping...

I just finished an installation 9.1 with 9621G phones i set all passwords on the users to 123456. After powering down the system and placing on customer site none of the phones will allow me to login, the only way i am able to get it to work is deleting the user and creating the again. As...

Hi Guys, i am currently working on installing a 9.0.300 IPO 6 expansion cabinets and Voicemail Pro. The UC Card and IPO were at different Releases the IPO was at 6.0 and the VM was at 8.0, i proceeded to upgrade the IPO first from 6.0 to 8.0 the to 9.0, then i created my ISO usb drive with...

I have a IP Office 500 v2 release 6.0 down, both the cabinet and sd card was damaged ordered a new 9.0 cabinet and sd card licenses were transfered to new sd card. How do i transfer the 6.0 cfg file to the new replacement, i really need help dont want to screwup the new system. can i just send...

I have been trying to setup this SCN network between two sites for the last two days and I keep getting SCN DOWN when I go to System Status- trunks Here is what I have configured Site A Call server is 172.20.4.9 Gateway is 172.20.4.1 I have 8 ports configured between sites all voice under...

Besides the upgrade license to 8.1 what else will I require my supplier says nothing else is needed but I don't feel confident with that answer. Here is the list of licenses installed, and if this is the case do I go directly to 8.1 or is there other steps required. 2 - IP500 Universal PRI 1 -...

9621G Some phones have app others don't is there something i have to configure for the rest of the phones to have thiese apps. IP Office 500v2 8.1.67 Thanks Guys

i just added an ip office 500v2 7.0.27 to an existing SCN, when i use the manager software to view all sites only my local site shows i cannot administer any of the other sites unless i use the ip of each specific system, total of three sites all ver 7.0.27. any ideas? thanks

I recently had a IP Office 500v2 cabinet 7.0 fail ordered new cabinet version 8.1 tried to format sd card and recreate sd card but shows greyed out in manager software. how can i recreate sd card?

I am Installing a IP Office V2 release 7.0.27 that the customer has had in storage for a over a year all phones are 9620L after connecting all phones they perform downloads that changes the craft menu eliminating some of the menu options such as 802.1x among others. the phones then go into a...

I am installing a IPO500 V2 rel 7 with 9620L phones all with the exception of the first phone i pluged in is reseting constantly. i went into craft set the ip for the call server still the same. then i proceeded to assign static ip to each phone same problem, they start to upgrade they start to...

Currently installing 2 IP office 500v2 7.0.27 with a Voicemail pro on a customer provided server. trying to setup scn between sites they have 12 scn lic on each side i can ping via ssa from each side but when i place a call i capture a trunk only on the side initiated and get a response...

Can someone clarify how i can download the APPl server software for the voicemail pro ver 7.0 for windows, i have tried several different links at the avaya site and download only the linux version. thanks

I upgraded a 5.0 straight to 6.1 and have a down system, tech support explained to erase config. Then upgrade to 6.0 then to 6.1. I had purchased the upgrade Lic for the system I erased config but the release continues to show as 6.1 how do I convert back to 5.0? Thanks