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Hi Everyone Whats the best way to clear all confog back to default, I have a call manager and voicemail that needs scrubbing Thanks in advance P

Hi All I am using ghost(V11) to roll out images to around 100 PCs at a time for customers, currently i have to do this onsite and physically press keys on the clean PCs, however I am trying to do this remotley using wake up on lan, and was wondering if there is a way to also Gdisk the image on...

Hi All Whilst I am familiar with Avaya TDM style systems, i have an oportuntiy to be aa resident engineer looking afte avaya, dealing sysytems and call recoring etc. One of my concerns is that I would not have a clue in adding a new IP station or anyhting to do with IP phones, has anyone got a...

Hi All I havent got a bit of kit I can try this on for a few days, was wondering whether you guys could help. I have a customer who had an avaya and wants this in his call centre. A welcome to customer services announcement collect 1 digit after ann xxxx collect 1 digit after ann yyyy and so on...

Hi all I have a nice little project that I am going to take on soon. Basically it is a small office with around 10 workers, I am going to install Cisco equipment because thats what they have asked for. They need to have the ability to allow any of their workers to be able to log in from home or...

Hi Is it possible to have a BCMS running and also a CMS on the same system. The reason is one of our clients needs only basic wallboard stats, and these are changed very often per day, as the CMS one is a real time consuming thing to reconfigure all the time Thanks

Hi We have CMS 16.2, and want to allow certain supervisors from only able to access the agents in their team, when we try they can run reports on all agents. Is there any way around this TIA

Hi All Currently just starting up again in the telephone home/office cabling arena. I am currently still employed, ( for at least another year ) but want to get a little portfolio going for my start up. My main works will be locally advertised work, so its going to be extensions for sky, shifts...

Hi, I have a G3r Ver 11, and I did used to have a softphone app that I could use, this was a few years ago though, i have lost my disc and cant find a download anywhere on the net, does anyone have a copy i could use or download, i cant remember what version it was, I have downloaded version 4...

Hi All, I have a CM1 baby, i dial into every now and again, but i always have to change the IP address that was on it before. It is not on any network, apart from its own, is this to do with IP leases, i dont understand as its not on a network at all. Ta

Hi , I have a DS! that emulates Q931 and connects on to a cisco router, all works well incoming and outgoing, but is there anyway I can insert a 9 for outgoing instead of the cisco router having to do it ? TIA

Hi all, a bit of the subject , but can anyone point me in the right direction for a school i look after, they are wanting a device that will text all pupils parents/guardians if an announcement is to be made ect. ?They want it so that you just have a one button press to send out to all 600...

Hi, has anone got an installion guide of one of these please Thanks in advance

Hi All Does anyone know if there is such a thing that can increase any cellphones signal within in a building, I have a problem on 1 site that my customers use and they are moaning that the signal strength is virtually non existent in crucial areas. i have tried speaking with Vodaphone but they...

Hi All I am trying to get a Si Ver 9 connected to a network, trouble is they are giving me an IP address of 192.168.1.100 and a subnet of 255.255.0.0, the avaya isnt letting me add this subnet as I think it should be a class B address, the techie network guys are sayng cant we do somthing that...

Hi All On the S8700 is there anyway to get a second ann to appaer in the hunt group form.I was looking through an old Little instruction book on advanced admin, and on there form a second ann appears. As below. TIA Message Center: ________ AUDIX Extension: ____ Message Center AUDIX Name: ______...

Hi All have looked through the avaya website material for these docs, but it only goes back as far as CM release 1.1x, does anyone know if i can get the earlier release end of life support docs anywhere, need to show them to accounts for their reasons, pain in the butt, Pls help Cheers

Hi All I know that each call centre is Unique in the way it receives call, but is their a basic calculation to show how many lines we should have for a call centre , whos average call time is 5 mins per call. IE if i have 100 Agents how many trunks should feed them, incoming calls at present...

Hi Is it possible to copy an announcment to the VAL boards remotley, that is just using dial up to access the PABX. Cheers. PS this would be acorss the avaya range, G3r, G3si, and S8700

Hi Anyone got a correct power down procedure for the S8700, we are having mains upgrade this evening and it will be going on and off for a while.