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Anyone experience this issue where then you dial a number, whether extension or phone number, the DTMF digits outpulsed by the phone over the speaker are out of sync with the physical key presses? Worse, they seem to stop and then burst out in batches instead of steadily sounding out the...

We've had this issue for some time and still not sure of the cause. We're on MiVB 8.0. The issue is related to Dynamic Extension, whereas when an internal call is made to the DE extension in question via its extension #, the cell phone gets "Restricted" as the Caller-ID even though the COS has...

Using an LG G3 on Android 6.0 with MiCollab Client connected to a dedicated MiCollab server running 6.0.505.24722 for Android to a MiVoice Business 7.2 SP1 PR1. Problem is within the MiCollab app, everything works fine except for the real time status of users. Can't see online/offline...

We're running MiCollab with Voice virtual (7.0 SP2) with MiCCM (7.1.2) and agents are running the Salesforce Connector and using the MiCollab Client as their softphone/audio device (with Jabra Pro USB headsets). Issue we're having is after a call is completed and the agent is in wrap up mode...

Is it possible to upload the company's main auto attendant greeting (EMEM) via FTP once it's been converted to the right WAV format? Thanks!

We're having an issue where when the system (MCD 5.0 SP2 R1) is in night mode, calls (enter extension #) transferred from the auto attendant (EMEM) ring the station but then return to the auto attendant and never hit the user's mailbox. The system says it's transferring, plays the name, rings...

Does anyone know if there's a way to have CPN Substitution with a PRI connected to the Mitel 5000? Thanks!

Is there a way to download the RAD wav files from the 3300/MCD (version 5.0SP1 in this case)? FTP maybe? Thanks.

We have two MCD's (one 3300 and one vMCD) networked with IP trunks. The vMCD also has SIP trunks that the 3300 uses via the XNET IP trunks. I'd like to report on the SIP trunk activity of the XNET trunks in Prairiefyre, however I don't see any options on the XNET trunks to provide a reporting...

Trying to get a Touchstar Predictive Dialer (Noble Systems) Dialogic PRI card in NI2 mode (confirmed, but that's all we know as of now) to use the 3300 PRI card as a C.O. connection to dial out other trunks... The Touchstar was connected to a PRI directly to the C.O. and we're trying to...

Trying to find the right command to turn on Messaging (error log) in a Coral III running version 10. Any help would be appreciated. Thanks!

I seem to recall that Calling Line ID info or Ext info would not display on inbound calls on a set's Prime Line key (53xx) unless there was a particulr COS option applied. Is this a default that can be turned off? 3300 MXe with 5.x

I've got a 5320 with latest firmware trying to connect to a hosted provider's SIP service on port 5060, normal stuff. For a phone on my own LAN, adding a "user" results in it being listed on the "Registration" page. Doing same at the customer site does not produce it being listed on the...

Have a situation with an executive suite application where we need to associate a name with a DNIS and deliver that name to sets or a console when re-routed. So for example 555-1212 where 51212 is the DNIS. We program a phantom DN 51212 on a buried PKM and then always re-route it to "0" for...

Is there any way to light the main MWI on a phone with a different mbox #? For example if x2000 has a mbox 3000, is there a way to tell the system to light the MWI of x2000 when a msg is left in mbox 3000? This is all on MCD 5.0 with EMEM and 5330 IP Phones. I know we can place a MWI button...

Have a customer that has had this happen only once, but I've seen it before on one other system and it's a mystery as to what could be causing it. Basically, the MCD (5.0 SP1 on an MXe with all 5320 IP phones) reports this for all phones early in the morning, before 7am: Log Type Software...

Running MCD 5.0 with MAS 2.2 (Nupoint, MBG, etc) and trying to create a new user on MAS via Users and Services, getting the following error when trying to add a regular 5312 to user account: Failed to create DN: 408 (Last Name, First Name) on ICP: Mitel2 (192.168.253.10). (ICP Error: Entry...

We're running MCD 4.2SP2 with a standalone UCA server 4.1.22. I've downloaded and installed the UCA app for Android (4.1.15.14800 - version code 72) on a Droid Bionic. For starters, it's awesome and a huge improvement over the BB app. However, the phone is constantly saying that "UCA...

Mitel 3300 MCD 4.2 SP1 with EMEM I have a Ring all group that I need forwarded to a specific voicemail box. Here's what I've got so far, that's not working: - DID points to Ring Group 152 with 6 members. - Ring Group 152 overflow to *200 after 15 seconds - *200 and 200 programmed on bogus PKM...

Without access to the physical hardware, how would you find out the controller variant on an older 7.1 software release? Is there a form that indicates if the controller is an MX/LX, etc? The About window only gives the version. Thank you.