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Hey All Monday ugh..... anyway need some help I am new to the company and apparently they have a way where they can speed dial all the other locations in various States. I had to make a change to a number and I can not locate how this was done. From a desk phone you simple dial 3373XXX where XXX...

thanks all have a good weekend

All, I have a sitution with a remote site were as they are getting message indications from 2 voice mail boxes. However the red lamp trips on either voice box. They would prefer the light only trip when the persona;l line is left a message and the lcd flash when for the marketing line. It is...

Hey all I am really lost on how to chnage an announcement. brief desciption in the menu you can dial by state after you enter 2 letters the system then gives you choice. lets say i pick 3 fro ohio i need to change that greeting as the number has changed. The voice is a girl who works here how do...

Happy Monday ALl, Ok here is what I need to accomplish. We want to disconnect 2 Circuits from the PBX however I would rather just disable them from now and see the effects it may have to calls. 1. Ld and commands to view all circuits? 2. LD and command to disable 2 Circuits 3. LD...

Happy Monday I have an 800 number pointing to a DID in call pilot. I have to make a change to an option in the tree and I can not see where to do this I see the number however not the menu or access code. Sorry New to the pilot and need a little direction. Thanks

All, Happy Friday Can anyone walk me through how to located a specific tree/menu I have an 800 hitting my did 8376. you have opt 1 2 3 ect i need to update option 3 with new adrees and phone number but i am totally new to the pilot. Also have Symposium nothing needs to be done there does...

All, HAppy Friday. Any way to trace a call that came into a specfic DID? Aslo if i set up a trace does it keeping traceing or does it have to be when call is actually happing. Thanks

All, can i print a list of disabled phones in ld 81? or is there another ld to view all disabled sets.

is there any way within an Option 11 to find what my DID range is? or do i have to compare to a bill from provider

hey all have an acd with 11 agents need to add a new one so i copied from a tn and added every thing looks good except the agent cant log in here is what i have:DES W TN 004 0 09 02 TYPE 2216 CDEN 8D CTYP XDLC CUST 0 AOM 0 ERL 0 FDN 8677 TGAR 1 LDN NO NCOS 7 SGRP 0 RNPG 1 SCI...

Hey All can anyone assist me with adding a new did range to an option 11. I have never done this before and i just need the LD"s and commands Thanks as always and its almost Friday so lets all hang on!!

hey all having a little issue with call pilot. I am new to nortel and i was ask to set up remote notification to users outlook inbox. I was able to get that to work ok however i have noticed that once i delete the email the message light on my phone stays on. is there away to correct so as when...

Hello All hope weekend was good I have a question Can I view all passwords from the pbx My issue is this login 1 doesnt allow me access to switch however login 2 does I think the have given me the wrong admin1 pass code however i keep locking the system Thanks

Hey All Happy Friday can anyone tell me how to call forward from switch (Nortel Option 81) I mean i now how to program it i just can not get it active. Or do i create ACD? kinda stuck thanks

Hey All New to nortel an option 81 kinda forced into it via my boss We have recently terminated an employee and my boss is afraid he can log in so he ask me to change login to the pbx. Can some one walk me through step by step thanks all

Hey buds! Have a ? Never had to add an agent to acd can anyone walk me through it. Acd is xxxx and has 4 other agents existing love to all

Morning all. Need assistance to the following issue. We calls are not answered after 4 rings they are sent to operators who will advise caller no answer do the wish to be sent to voice mail. However the are only seeing the extension dialed not the name assigned to that extension is ther...

Morning all. Need assistance to the following issue. We calls are not answered after 4 rings they are sent to operators who will advise caller no answer do the wish to be sent to voice mail. However the are only seeing the extension dialed not the name assigned to that extension is ther...

Afternoon All Does any one now how to prt history of customer dat block. I am looking to prove to IT MGR that the data block was never changes however i can not seem to find the ld I know how to prt hst file but not specifically for the cdb. Thanks