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Hello to all, has anyone ever designed a vector in the ACM that could be used to select and record specific announcements remotely rather than utilize the remote-access dial in? I have a significant number of users that are now remote and i would love to provide them with an IPO style call tree...

Hello Community, I have a question and please be aware that I haven’t done this in some time so if it’s a dumb question I apologize. I have two IPO IP500V2 systems 7.0.23 on both. They were connected on a single network using a dedicated PTP circuit. Site A has the control unit (192.168.0.250)...

Hello All, I am sure that I havent looked hard enough for the answer to this one but here it is. I have a customer that is on an IPO 500 V2 7.0(23) with the 2 port Embedded Messaging. Small office only two mailboxes assigned. One is a person the other is the main hunt groups mailbox. in the...

Hello Tek Tips Forum Users, I have an Avaya CM config with S8730's running 5.2.1 service pack 9. I have been experiencing two weird issues with my digital phone ports. First issue is that every now and then I will get a help desk call stating that a phone has a high pitch squeal on it when...

i have a customer that has four G250 gatesway configured for SLS so there are no S8300 servers local to the gateways... is there a way to untilize another S8300 server on the network somewhere to use its TFTP function so that i can update the firmware of these sites remotely. Brian M...

Hello All, I am having a difficult time getting up an H.323 trunk for the connection between the IPO and the CM... CM is a 5.2.1 and the IPO is 6.0 I have done IP trunks between these two system types before just not on these versions. I seem to have the trunk programmed correctly and just for...

I have a MOH question regarding tenant groups. If I have two separate MOH sources setup for tenants 1 and 2 and I have a user in tenant group 1 that dials a TAC for a trunk group in tenant group 2, when the call placed out on the trunk group in tenant group 2 in placed on hold by the user in...

Hello all, I have a question on whether or not anyone thinks that this is possible. I have a customer’s system (CM 5.2 on S8500) that is in two buildings on the same block, building one is the main system location and building two is using IP sets on a POE switch with no LSP or gateway, have...

I know very little about the Embedded Messaging and need help on whether or not this can be done as I am having trouble implementing it. the sale person sold it to the customer like this and I am trying to make it work. they want calls during the day to come into the main hunt group and after 6...

I have a customer that linked an IP500 standard edtion to the main site that has an IP406V2 both are running 4.2(17) and no matter what I did I could not get the SCN to come up on the IP trunk between sites, I could ping the sites from each end of the IP trunk but SCN would not come online even...

I have not touch a board like this in so long, does anyone remember if there is anything special about installing a TN6150 Memory board? I is replacing an existing one that burnt out in a G3r rel 6 i think. Brian M Battagliola www.jumacorp.com

Is there an Avaya document that helps decipher error messages from the IP Office? Brian M Battagliola www.jumacorp.com

I have a customer that has to IPO locations, location A is an IPO 412 and location B is an IPOP 406, both systems are running 4.2(11) software. These two sites are connected via an IP trunk over a PTP T1, there is SCN enabled and location A houses the VM Pro as the centralized VM system. All...

I have a client that has been up and running for some time and I am just seeing some issues that I can't figure out. there is a main site IP412 running 4.2 and a VM Pro server connected to a remote site with a IP406 running 4.2. the VM pro is setup in Intuity mode, the remote site has their...

Does anyone know the short code setup to do a direct to VM transfer with IPO 4.2 using Embedded Messaging? Or the steps to tranfer a call to a mailbox using the voicemail collect short code with Embedded Messaging? Brian M Battagliola Juma Technology Corp.

I have two IP Offices SMC and i want to use IPO #2 to route all outbound calls from IPO #1. these are both 4.2 i have a working IP trunk between the two sites. i have ARS setup to route short code 1N; set to dial 9. over the IP trunk from site #1 to site #2. It's working, does this seem wrong...

I have a customer that just moved their service from Verizon POT's lines to CableVision cable coverted POT's line service(this is like a cable modem breaking out 5 POT's lines) they get incomming calls but the system is having trouble making out bound calls. I have seen this before but I cant...

I have a customer with an S8300 running CM 5.1.2, I setup a vector as the companies Auto Attendant and have a transfer to the Accounting dept. The Accounting Dept is setup into two groups, payable and receivable, these two groups are cover answer groups that you transfer to from the vector...

So this one has me completely stumped. I have an IP Office 4.2 at one site with a VM Pro which we will call site 1 and another IPO 4.2 at another location which we will call site 2, both tied together via a PTP T1 that is the primary for voice traffic only, site 1 has all the voice service for...