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  • Users: serajeg
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  1. serajeg

    H323 Trunk between IPO & BCM450

    I have a customer with an existinb BCM450 R6.0 & IP Office R9.0. the BCM has a VOIP gateway lices & the IPO has a VCE networking license & we need to connect them via H323. now calls from BCM to IOP going fine but calls from IPO to BCM does not go out. in the IPO I set the suppelmentary services...
  2. serajeg

    IVR issue with IPOCC

    Hi All, I made a task flow with an IVR script, the call disconnects once it reaches the IVR without even playing the IVR announcement. when I remove the IVR from the task flow & connect the caller directly to an agent group, it works fine. I reviewed the IVR script several times & verified it...
  3. serajeg

    could not retrieve fields from Oracle database

    Hi all, I have a customer who wants the caller to be directed to a group based on his preferred service path automatically based on his CLID. the customer has an Oracle dbase with the customers CLID & preferred service path for each of them. I created a VMPro module to connect to the dbase &...
  4. serajeg

    Upgrade from IP500v1 to IP500v2 does it require relicensing?

    Hi all, I searched everywhere to find this piece of information with no luck. I have a customer who have an IP500v2 & the current release is 5.0, they want us to provide SLA with spare parts. since IP500v1 is not available we need to upgrade to IP500v2 & my question is there ae...
  5. serajeg

    BCM50 & IPO connection using H323

    Hi all, I have an issue getting a BCM50 R3.0 & Avaya IPO500v2 to talk to each other using h323 trunks BCM calls to IPO are successful but when I try to call any extension within the BCM from IPO I get "NUMBER BUSY" I checked the target line private & public rcv in BCM & they are OK. it seems...
  6. serajeg

    one way voice

    Hi all, I ahve a site with BCM50 connected to a BSR222, the BSR has a static real IP on its wan. I have a client that connects to the BSR using NVC10.x & uses i2050 to call an i2002 set on the main site. the i2002 on the site hears & the i2050 but the i2050 cannot hear the i2002. the...
  7. serajeg

    one way voice

    Hi all, I ahve a site with BCM50 connected to a BSR222, the BSR has a static real IP on its wan. I have a client that connects to the BSR using NVC10.x & uses i2050 to call an i2002 set on the main site. the i2002 on the site hears & the i2050 but the i2050 cannot hear the i2002. the...

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