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Currenly we have set up on-hold music and we need to change it. Unfortunately I do not know which file from Miran cards is that. Please advise.

Hello, I have configured Miran card with configured trunk and I can easily put into scripts e.g. "GIVE MUSIC mymusic1" But I also need to set-up music on-hold. How can I do that?

Hello, I have phone in ACD queue but I do not know how to remove it, please advice. KEY 00 ACD 9151 0 711338 AGN KEY 00 ACD 9151 0 711338

Hello, we are actually getting a lot of new business and our current support is not well enough so we will in long-term look for quality remote support. In a mean time I have to support a PBX and I have a trouble to create new TN from copying. Description ? TN 152.0.0.2 is VoIP phone ? TN...

Hello, few of our users would like to lock their phones with pin code. I have found manual which documents this function unfortunately I do not know how to dial FFC (Flexible Feature Code) - this is described in manual. Please advice.

Supervisors believes that time in historical reports is one hour ahead. This supports report Call-by-Call statistic when we are unable to do statistic between (0 – 1hour ago) and calls are shown only (1 – 1,25 hour ago). This problem is probably related to change of NTP server. For more...

If Agent log-out call still stay in queue instead of being redirected to SECTION TRR_Overflow. Please see attached document with description and Visio diagram (link goes to on-line reader, no download neccesary)

Hi, call is dequed from our skillset without any reason in spite in IVR script there is command "WAIT 900" which should keep caller in skillset. I am attaching complex problem description with screenshot and all additional information.

Hi, we have Nortel Meridian CS1000 and I need to connect polycom videoconference phone to ISDN line. Can this PBX provide BRI ports - to telecom network we have few ISDN PRI channels.

When I go to Symposium -> Configuration -> Historical reports I am unable to change settings because System database is too large. Are there any way how to shrink database size or increase free space?

I use call by call report ==> I know that I can do this statistic max. 1 hour ago and it is generated every 15 minutes but even though I could not see all the calls. To find and issue I tried to dial my line from mobile phone when running LD80 - call trace which identified call as CALL ID 0...

Hi, We own Nortel Meridian CS1000 which has hundreds of lines for call center. It happens quite often that supervisors comes to it helpdesk and complain that some calls was routed to wrong skillset or some calls was lost. Unfortunately I have not found any feature in Nortel CS1000 which allows...