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  • Users: JTDubai
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  1. JTDubai

    11xx SIP phones on AVaya CM6.3 button programming and Button labelling

    I did the firmware upload and converted the 11xx from UNISTIM to SIP. I can register phone with the CM incoming/outgoing working fine. I have below 2 requirements ,can Any one help? 1. I need to remove Presence and DND button from the Soft keys of the 1140 ( I know some of the features are...
  2. JTDubai

    Agent Performance rpt incorrect agent name

    It's a CC6. In the CC management the agent name shows perfect. But on generating the report for two agent IDs it shows the same name.If I delete the agent and recreate will I loose the statistics? looks like the supervisors messed it creating and changing the agent. JT
  3. JTDubai

    CC6 softphome agent call timer nw

    I have a cc6 softphone agent rel 3.0.3 The call timer works for normal extn setup. But when it is configured as ACD the timer does not work. Already checked the phone settings for call timer and kept enabled. The digital agent sets its working fine. JT
  4. JTDubai

    CC6 Real Time Display problem

    Hi, We have a CC6 installation and Real Time display is working for the PCs on LAN through unicast. But we have some agents sitting offshore and the realtime display is not working for them. We tried opening the ports for CCMA web access across the firewall.They can get the ccma login page...
  5. JTDubai

    Beep on cc6 agents with forced presentation nw

    I have few softphone CC6agents(offshore) with forced presentation. The Beep on call presentation seems to be not working. But the Digital phones(M3905)on shore calls are presented with a Beep Please post your ideas. Thanks JT
  6. JTDubai

    Nortel ICB Vista Support

    I have a Nortel ICB .Recently my PC is changed to Microsoft vista and now I am unable to acces the web browser.It says the web page cannot be found http400.It is working properly wih another 2003 server. Any one has come across this problem and found any solution ? Thanks in advance JT

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