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Hi all, I have a MICS 4.1 with no voicemail, the sys version is 30NcG15 NAT, and I'd like to know what kind (if any) of norstar voicemail can I set up here. There has never been a voicemail module on this system. Is it a keycoded feature and how can I tell how many ports we would get from a...

Hi evryone, I've recently been volunteered to manage the MICS 4.1 for our small office and I've not been in charge of administering a Norstar for several years. The ASM 0x8 that we have is dead, will not power up. We've found a replacement and I need to know how to properly replace it. Can I...

Hi, I hope I'm posting this question in the right place. I have a user with a 7942 deskphone and we just installed a Plantronics wireless headset (CS540) with a lifter attachment. Everything works like a charm EXCEPT when the end user presses the silver button on the headset piece to answer...

Prior to our switch being upgraded to 7.0 I could telnet through Procomm to our sig server and receive the "cslogin" prompt and work through CLI when I needed. We were at 5.0 before the upgrade. Now I don't get a response from the same IP address anymore. I've tried procomm, PuTTy, and...

I have a customer who recently had the PBX upgraded to rls 7.0 and now state that the CDR they received from an existing TTY doesn't work the same. They used HyperTerm previously and now it won't show any output. They also are looking into a third party CDR app, TapIt, and want to know if the...

Hi, I need to set up virtual office and don't know the exact NTP to guide me through the setup process. They already have the packages, and I know the set-level CLS marks to set, but I'm sure Nortel requires something on the CDB level to be set. Right now, I don't get the SCPW prompt on my TN...

I have a customer who states that a previous tech used to check certain "counters" or "buffers" that would increment and alert him that a manual INI ought to be performed to avoid the PBX doing an INI on its own. I don't know what kind of counters they are referring to. Anyone have any ideas?

I have a customer who would like to change how the CPND info is displayed on the 1120 IP sets. Currently it is displayed with DN then caller's name. They would like to swap this configuration to show the caller's name first and then the DN info. They only want to do this with 1120 sets. My...

Hi, I have a CS1000M with 5.0 and 1140E phones throughout. I've had three users state that intermittently when they are dialing out they will see the digits doubled on the display. This causes a problem when they dial out LD and somtimes 911 is outpulsed. Doesn't seem to happen often. They...

Hello, I have a customer moving into a new suite with existing cabling pinned out as 568B and want to put Nortel 3904 sets on these jacks. These cables terminate on a patch panel in the switchroom, so I would be using patch cables to connect my Nortel TN to the voice port to bring the phones...

The current bare-bones PCs my company has given us don't have an internal PCMCIA slot to read these cards. I have a card reader with a CF slot and can use a PCMCIA adapter to snap a CF card into and that works fine, BUT... if I want to read/write to PCMCIA card already onsite, I can't. I tried...

Hello, Anyone know where I can download the latest copy of Norstar ICS Remote Tools and NVM? I can login to Nortel's website but can't find it in the labyrinth that site is. Have been unsuccessful finding it elsewhere. This is what I get for loaning my CD copy of it to someone I didn't...

I have a customer who wants reports from call pilot and I recommended Callpilot Reporter, although I don't know much about it other than it needs to be on a standalone server. Exactly what am I getting myself into by installing this? NTPs or other references would be great! Thank you...

Hi, can someone give me a good definition of what each counter means and how it relates to a PRI or T1. Thank you! PRI LOOP 18 TRSH CNT: BPV -000 SLIPD -008 SLIPR -000 CRC -000 LOSFA -000 OS_BPV -000 OS_LOSFA-000 OS_YEL -000

I have a customer who needs the port mirroring funciton enabled on and 1140E so that a laptop may be connected to the PC port and a sniffer app ran to analyze delay and jitter. I don't know the key sequence to turn this on. Thanks so much.