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I have a customer that is the latest release of r11.0. The customer has POTS (analog) lines & 9508 phones. The 9508 phones have no issues calling out. Recently another tech added 2 remote J179 phones. One at a location about 5 miles away & another at a location about 25 miles away. The locations...

Does anyone know of a good multi-port 2/4/6/8 ATA FXS device that will work on the IPO control unit or IPO server edition? Also, do you require a 3rd party endpoint device for each user/port? Thanks If your not going to it right don't bother doing it at all!

I have a customer with a server edition r11.0.4.3.0 build 3. Primary server & one expansion system V2. I am adding another expansion system V2. Do I need to reboot the primary server after adding the expansion system? I have been told that even though the primary server shows "merge" when...

I have a customer with one D100 base & eight - D160 handsets. Customer tells us that some or all of the handsets reboot and show "registration" on the display. I cannot see anything in system status. I have also looked in Monitor and I do not see anything there either. We did move the base and...

I have a new installation of the following. IPO V2 with application server and J169 phones. Communicator for web will only be used on the local network. Issue is that after I login to the Communicator for Web I never get a SIP registration with the IPO. So I cannot control the desk phone or the...

I have a customer with and IPO 9.1.11 and when a second call hits auto attendant the audio plays fast. Reboot resolved the issue but this is the second time this has happened. The first call always plays correctly but when they have the issue the audio on the second call plays fast. It is not...

thread851-1637620 - old thread. I am an Avaya IP Office tech not a Cisco tech. I have a customer with an Avaya IP Office and when they are put on hold by a specific customer with a Cisco Call Manager they get the hold music on the IP Office. When the Cisco presses "hold" there are codes sent...

Is there a way to send out a specific name for Caller ID on SIP Trunks? I know how to send out a specific number but I cannot get a name to go out. I have tried on the SIP trunk URI as well as the user. We have a county with multiple departments and each would like their department name &...

I have worked on multiple systems over 26 years but not an NEC. We are looking at possibly replacing a UX5000. The customer is telling us that each user has a DID number and that is used for both calling their desk phone as well as faxing inbound to each user. They said they receive the file as...

If the customer calls a specific local phone number and the external party put the call on hold the call is dropped and the call is put on hold in the IPO. You will see "Held" on the display of the 5400 series phone. The IPO is release 8.0(16) with CenturyLink SIP trunks coming from an Adtran...

This would be on a new 10.1 or 11(When released) install. Is there a way to just use the Communicator for Windows to present slides, your deck top etc.? We are trying to find a simple and less expensive way for the customer to share video presentations between 2 locations. I have done some...

Currently I have a customer that access paging via a CO port on their current phone system. I am trying to find an IP device that I can connect to the IPO that will work like a CO port to interface with the existing intercom\paging system in the school. The IPO is located in another building and...

Does anyone have notes for what needs to be programmed in the Watchguard and the phone? I do not have access to the firewall and was looking for something I can send to the IT person. I have seen a little info on the phone settings but nothing on what needs to be programmed in the Watchguard...

Has anyone successfully been able to get an Avaya J129 SIP phone working on a hosted IPO solution? IPO release 10.0.0.3.0 build 5. Phone software version 1.0.0.0.43. This is the correct phone software version for release 10.3. Phone never goes past "Acquiring Services". Phone is pointed at...

We have an issue on a new 9.1.6 install. The voicemail pro which is installed on a 2012 virtual server stops transferring calls. I can call into any module on the VM Pro it answers. However, if I try to dial an extension or select a digit that would transfer the call someplace the call goes no...

Just some information that might help those with SCN issues. We have eight 9.1.6 IPO's that we setup in the office that worked just great. For testing before we installed all of them we programmed them all on the same IP network. Once we were through testing we programmed all the IP routes, IP...

This system is installed in a residence and for some reason both the 3616 & 3641 wireless phones drop connection to the AVPP. This issue seems to have started in the last 6 months. This causes an issue when the owners try to answer an inbound call or someone presses the button at the front gate...

thread940-1642333 We are possibly looking to network these 2 system together.The IP Office would be in the US and the Siemens in Prague. The customer is going to have a WAN connection between these 2 locations. In the thread above it sounds like they were able to accomplish this task. Does...

I have a customer that is release 4.2(17) and I want to take them up to the latest release of 5.0. However, I do not know if the six 3616 wireless phones will work. Avaya currently does not support release 4.2 or the 3616 wireless phones. Reason for upgrade is I am trying to install a 3641...

Is there a device that I can install at a remote location to connect CO's (central office dial tone) to an IP500 via data connection? Example - We currently have a Telrad system in our main office. At one of our offices in a different city we have 2 IP phones and a device called a BOSs SIP...